Firewall Rules · Support Portal

Nextiva NEXT Rules

For the Nextiva NEXT product, please allow the FQDN addresses below. No other Firewall rules will be needed for NEXT.

sbc-non.sip.nextiva.io
sbc-uw1-1.sip.nextiva.io
nextiva-pstn-in.sip.nextiva.io
fs-non.webrtc.nextiva.io
fs-uw1-1.webrtc.nextiva.io
coturn-e4.webrtc.nextiva.io
coturn-w1.webrtc.nextiva.io

NCC Rules

FQDN, IP addresses, and bandwidth requirements for the Nextiva Contact Center can be found here.

Basic Voice Rules

Nextiva has two ranges that need to be allowed with all ports for general voice traffic:

Range 1

208.73.144.0 - 208.73.151.255

CIDR: 208.73.144.0/21

Range 2

208.89.108.0 - 208.89.111.255

CIDR: 208.89.108.0/22

Unity Firewall Rules

FQDN: portal.unityclient.com

IP Addresses:
- 185.42.19.40
- 83.142.25.185
TCP Port:
- 443, outbound only

FQDN: im.unityclient.com

Existing IP Addresses:
- 185.42.19.38
- 83.142.25.183
NEW IP addresses (Effective 6/9/24):
- 52.17.201.131
- 99.80.25.98
- 54.73.202.3
TCP Ports: 2208, 2209, 8011 & 8012

Unity Web Applications

IP Addresses:
- 185.17.172.185
- 85.13.237.8

SFTP for CDR/Recordings

At this time, Nextiva sends SFTP traffic from:

208.73.150.254
208.73.151.254

We recommend allowing traffic from our entire range listed above; listing only these two IP ranges increases the likelihood that a push will fail.

Go Integrator Firewall Rules

Go Integrator connects to the Broadworks platform using one of these protocols:

XSI-CTI (TCP port 8011)
XSI-HTTPS (TCP port 443)

Advanced IVR

For customers who purchased this add-on and need to integrate with the Advanced IVR system for more than phone routing, please allow traffic to the IP ranges below:

Registration and API IPs

Primary Address: 199.189.191.98
Backup Address: 208.71.166.115

Media Server IPs

Virginia

104.37.106.48/28
199.19.68.208/28

Chicago

199.189.190.64/28

Web Service Integration IPs

199.189.191.86
199.189.191.146
199.189.190.142
199.19.68.222

vFax Firewall Rules

Range:
69.43.151.128 - 69.43.151.254

CIDR:
69.43.151.128/25

Port: 443

Screen Connect

If you need to allow traffic for a remote session with a Nextiva support agent, please allow traffic from the following domains:

*.connectwisecontrol.com

*.screenconnect.com

*.connectwise.com

TCP Port: 443