Fax Bridge Troubleshooting

If you are running into issues with not being able to send or receive faxes through your fax bridge, check the following:

1. Ensure that all 3 cables are securely plugged into the fax bridge.
   
   
2. Ensure that the PWR and SYS lights are on.
   
   
   1. If both lights are off, the device does not have power. Try a different outlet.  If the device does NOT power on, contact Nextiva support.
      
      
   2. If just the SYS light is off, the device is not connected to the Nextiva fax servers.  Try rebooting the device to get it to reconnect.  If it does not light up after rebooting the device, contact Nextiva support.
      
      
3. Check your fax portal to see if you are able to send and receive faxes through the portal.  If not, review Troubleshooting vFax Failures as the issue is not with the fax bridge.
4. If everything looks good, ensure your network meets our networking guidelines.