Networking Support Articles

Networking Guidelines

Recommendations for how to configure a network to ensure quality phone calls.

Troubleshooting Choppy Audio

Firewall Rules

These are the IP addresses Nextiva needs traffic allowed through both inbound and outbound to ensure the firewall does not drop packets while using our service.

ScreenConnect/Remote Support

Utilize the ScreenConnect remote support software to assist with in-depth troubleshooting.

Inbound Call Failure

Outbound Call Failure

Dropped Calls

One Way Audio on a Phone

Steps to isolate and troubleshoot one-way audio on a phone.

Cisco Meraki Firewall Rules

How to set up Nextiva's firewall rules on Cisco Meraki

NCC - Agent Bandwidth & Computer Requirements

Requirements for both an agent's computer and the network they are using for the Nextiva Contact Center.

Double NAT

For some call quality issues, understanding and disabling Double NAT is required.

Static IP Setup Guide for VoIP Phones

Describe what is needed for a static IP address.

How to perform a ping test

This article walks through how to perform a ping test on both Windows and MacOS computers.

Deregistration

Echo on the line

Bandwidth Requirements

Basic bandwidth requirements for phone calls and video meetings.

Watchguard Firewall Rules

How to configure a WatchGuard firewall for Nextiva.

Local IP Address

Define what a local IP address is.