Release notes

Three field service apps are available in the Integrations marketplace.

Four more apps are available in the Integrations marketplace.

Four Zoho apps are available in the Integrations marketplace.

Dial *50 and an extension to speak through a teammate's desk phone.

Pick the sounds the app plays for incoming calls and new messages.

Start and stop meeting transcription from the mobile app.

Start and stop meeting recording from the mobile app.

Meeting Recap has a Chat tab with the messages sent during the meeting.

Raise your hand so others in the meeting know you want to speak.

Mute someone in a video meeting from the people list.

A preview screen lets you set up your camera and microphone before joining a meeting.

Add a guest to a meeting by typing their email address or phone number.

Open the meeting chat from a video meeting on your phone.

Blur what is behind you before you join a meeting or while you are in it.

Convert a team chat group into a channel from its Group Details screen.

Sort the Contacts list so the people you were in touch with most recently come first.

A channel's conversation records when it was created, renamed, or its members changed.

During a call, the screen tells you when your network is poor or reconnecting.

A guest you remove from a meeting can no longer open it from their link.

You are notified when you are invited to a meeting, when it changes, and when it starts.

The meeting host is marked in the people list.

A hold screen shows the meeting and lets you resume or leave it.

Recent Activity on the Home screen includes your video meeting conversations.

Web addresses in chat messages become links you can tap.

A desk phone clears as soon as the other side ends the call.

A Calendly booking uses your account's time zone instead of UTC.

The live chat step of AI Training leaves out survey templates.

Calls to a toll free number reach your inbox as expected.

Recording can be stopped even once a meeting runs past its scheduled end.

A teammate removed from a meeting can rejoin once the host adds them back.

Answering a call on the web stops it ringing on your phone.

A message with several attachments, text and a mention sends in one go.

Tapping an inbox message notification opens the app, even when it was closed.

Mentioning someone outside a group or channel does not add them to it.

An AI Employee's handover message no longer reappears after an agent joins.

A meeting started from a channel or group appears in that channel or group.

Opened images respond to pinch to zoom.

Missed calls and new voicemails now appear as browser notifications.

Call rows have a new layout, and contact photos appear in calls, search and recent searches.

Selecting a meeting link in the meeting sidebar opens the video meeting popup.

Browser notifications for messages include the message text, attachments and mentions.

The Your day section of the Home page lists instant meetings alongside scheduled ones.

Selecting an AI activity metric on Home opens the analytics dashboard with matching filters.

A message that cannot be displayed shows its own error instead of replacing the page.

Google Maps business suggestions load in onboarding right after sign-in.

In the mobile app, team chat attachments can be up to 250MB, while SMS and MMS keep their existing limit.

The Quick Search box grows and shrinks with the number of results.

Being invited back to a meeting you already left shows the join prompt again.

Choosing a reaction in team chat closes the hover toolbar straight away.

The attachment count in a live chat pop links to the conversation.

A conversation containing an image sent without any text opens as expected.

A Your Day card lists today's meetings with times and who is attending.

The NEXT mobile app brings your inbox, calls and team chat with you.

One search covers contacts, conversations and tickets, with results as you type.

Your phone can store your NEXT password and fill it in for you.

Bold, italics, lists and links are available in the email and notes composers.

Set a message that goes out when someone texts or calls after hours.

You can start a meeting or join one from the mobile app.

A guest you invite by typing an email address or phone number can join from their invite link.

Teammates and contacts added to a meeting that has started are invited to join it.

Teammates who were in a meeting get the pop-up to join when it starts again.

Choosing Guided setup opens the next step and keeps the skill you added.

A cancelled meeting is no longer listed in the conversation it came from.

The Assignee field shows Unassigned instead of an internal value.

Scrolling back for older messages no longer blanks the thread.

An account with an active AI employee no longer runs through setup again.

A supported phone can carry one primary user and several secondary users.

The composer shows the contact's number as a chip you can select.

The same caller shows the same initials and color everywhere in a call.

Offer popups for SMS and team chat stay hidden while notifications are paused.

The app opens with your session ready after sign-up and payment.

The header lists the customer, any AI Employee and the agents who took part.

Opening a conversation marked as a missed call shows that call in the thread.

A PDF attached to an inbox conversation or a ticket shows its first page.

An attachment that cannot be previewed shows an icon for its file type.

A URL in a plain-text message opens when you select it.

Sending a message scrolls the conversation to show it.

The conversation header shows job title and company under the contact's name.

A warning appears if your invite cannot be sent by text message.

A group picture message renders without an extra line beneath it.

Conversation cards no longer show an internal id where a number belongs.

Live chat shows the AI Employee's name on its own messages.

The placeholder for an unpreviewable attachment no longer looks like an invoice.

A warm transfer to a colleague can be completed once they pick up.

Compose and form windows stay open until you close them.

The Home page renders for users who cannot see AI Employees.

Quick actions that do not work on a group are no longer shown.

The dialer offers your tenant's default outbound number when you have none.

XBert billing and report widgets count the whole period.

An unrecognized icon name no longer stops the editor rendering.

The Inbox column in a report reads as a name.

A group conversation lists its participants and shows a grouped avatar.

Blur your background or replace it with an image, before or during a meeting.

A meeting link can open in a floating window that stays on top.

Office documents, archives and design files can be attached in Team Chat.

Members are assigned in one request when you create a shared inbox.

An expanded NextIQ summary lays its points out line by line.

A multi-line message shows one truncated line in Recent Activity.

Direct message rows carry the teammate's presence dot.

The call back action on a team chat voice item dials your teammate.

The avatar in a ticket row uses the contact's saved color.

A transcription that fails to load leaves the rest of the page working.

The Zendesk sign-in window completes and the app connects.

Facebook and Messenger no longer appear when you create a workflow.

The conversation header shows the contact you assigned, and messaging is available.

The unread tiles on Home open a specific inbox rather than a combined view.

The greeting list and the active greeting reflect what you just saved.

The meeting notification popup is hidden while you are joining a meeting.

Clicking anywhere on the Manage apps button opens the page.

Starting a meeting from a team chat works after removing someone.

Team inbox calls and other agents' calls no longer appear in My Inbox.

Selecting the quoted message in a reply takes you to the original.

Your own number stays available even when a shared inbox number is selected.

Team chat offers a Direct Message filter and leaves out call and SMS filters.

A plus button in the Channels list starts a new channel.

A conversation opens even when a message arrives without a type.

A call from a contact with no name no longer removes the phone controls.

Dashboard figures change as offers arrive and agents take calls.

The Message Agent button opens a conversation instead of reloading the page.

Creating a ticket from a voicemail attaches the recording and its transcript.

Creating or selecting a workflow works from the templates page.

A change was made to Nextiva Contact Center to introduce a direct integration with the Bluefin payment gateway.

A change was made to Nextiva Contact Center to support parameter substitution in WhatsApp template messages sent through the Web Form API.

Add emoji reactions to any message, and see who reacted with what.

Open a PDF, Word file or spreadsheet from a chat without downloading it.

The marketplace walks you through connecting an integration and configuring it.

The Integrations marketplace opens with updated artwork.

Meeting panels and the Meet option do not appear on Xbert accounts.

A mention shows as a mention in message popups and in the edit box.

A greeting you have recorded can be removed from your voicemail settings.

The Insights panel on a ticket shows its summary card and actions right away.

The Recent Activity section on Home covers every kind of activity, not only inbox conversations.

Searching for someone to message leaves your own name out of the results.

Mentions in the team chat sidebar gathers every message that tags you.

A company's name can be edited, and a company can be deleted.

Selecting an attachment opens a gallery with every file in the conversation.

Typing @ suggests people in the conversation and tags them in your message.

The Insights panel shows its summary card and actions as soon as it opens.

A transferred call is labelled with who transferred it to you.

A team inbox you create shows in admin settings right away.

A home page tile takes you into text message registration.

A reply quotes the message you are answering in team chat.

The Calls list shows internal calls between you and teammates.

Call details sit in their own section, with consistent titles and order.

Message notifications use an updated design.

Team chat attachments can be up to 250MB, while SMS and MMS keep their existing limit.

A ticket in the list shows the contact's avatar, not the assignee's.

The call back button dials, and is disabled when there is no number to call from.

New message counts on Home update as messages arrive.

A change was made to Nextiva Contact Center to introduce a new Stop Play workflow action for voice workflows.

An enhancement was made to Nextiva Contact Center to introduce a configurable grace period for named-user billing.

After some calls, a short survey lets you rate the call you just finished.

A Share action in call details copies a link to the contact.

Consecutive messages from one person in the same minute share a single header.

A conversation shows the number, so callers sharing a carrier name stay apart.

Presence on avatars separates teammates from contacts when inviting to a meeting.

Each line in a call transcript shows the agent who said it.

An instant meeting appears once in the conversation feed.

Accepting a live chat offer makes the chat channel available in the composer.

A message in a group conversation goes to every participant.

The Xbert home page reports conversations handled, time saved, and how much your AI resolved.

Pick a suggestion and NextIQ drafts the reply for you to check.

An Assigned to me filter in the ticket list header narrows it to your tickets.

Live chat appears in the inbox channels filter alongside the other channels.

Selecting someone in a channel's member list opens their details.

The SMS and email popups always offer an Add option for what you typed.

A none option silences the notification sound while the pop-up still appears.

The notification says whether the agent or the customer ended the chat.

A message sent in an internal chat shows when it was delivered.

A channel's member list shows each person's real availability.

A change was made to Nextiva Contact Center to address agent reservation and assignment handling for progressive campaigns

A How to join section gives the meeting link and dial-in details.

An AI Training step walks you through channels, business details, products, and your calendar.

The Advanced Settings section is not switched on for any account.

The Complete Setup prompt and advanced onboarding do not appear on Xbert accounts.

Marketplace integrations are available to admins and global admins.

You can attach m4a audio files to a team chat.

On Xbert accounts the settings gear goes to Company information.

Contacts in the new conversation modal have room and sort consistently.

A message you start typing stays in the composer after you move to another conversation.

Recent Activities on a contact's page lists their latest interactions.

You can remove a chat message after sending it.

Calling back from call history or a recent contact dials using your assigned number.

Opening the inbox shows a loading state, then your conversations, rather than an empty list.

Sending only an attachment shows the attachment on its own.

The conversation header and contact panel show the contact instead of staying empty.

A meeting started in a team channel records its history in that channel.

Each toggle in Forwarding settings changes only its own setting.

A channel notification shows the sender of that message.

Creating a team adds you as a member, so it appears in your inbox list.

The email composer shows a recipient's name and address while you add them.

Filtering Campaign Engagement by SMS or Social returns that channel's own data.

The header and details card reflect a new company as soon as you save.

Replying to an older conversation continues the original thread instead of starting a new one.

The profile menu shows your extension and the number tied to it.

Switching the incoming message sound off in settings now silences it.

The User History view lists users and their history instead of blank fields.

Pausing notifications now has a Custom option for picking your own date and time.

On Xbert accounts the Inboxes nav opens the General inbox rather than a combined view.

The contact card opens from rows in your contact, inbox, and ticket lists.

Replies appear in both the conversation view and the floating chat window.

The live transcript panel follows the call's actual transcription state.

SMS replies from an AI Employee carry its own name and picture.

Smaller fixes across the inbox sidebar, the minimised chat card, and the contact popover.

A shared inbox with no conversations says so instead of loading indefinitely.

Hovering someone's avatar or name opens a card with their contact details.

The contact detail view has a NextIQ Insights section.

Live chat uses the same workflow routing as calling and email.

A group conversation has a panel listing the contacts in it.

Xbert accounts no longer carry the agent status control, dialer, or video meeting settings.

My Inbox and each shared inbox show a red dot when something in them is unread.

Pop-up notifications for team chats and channels show the channel name, not an internal id.

Dialing waits until a caller ID is selected, and the From menu marks which inbox is active.

Searching for a number during a cold transfer lists results that match what you typed.

An enhancement was made to Nextiva Contact Center to expand appointment status mapping for Cloud9 appointment synchronization.

An enhancement was made to Nextiva Contact Center to update patient and appointment data processing for healthcare integrations.

The composer carries a Meet option for starting a video meeting with the person you are talking to.

Live chat arrives in your inbox like any other conversation, with offers, transcripts, and a clear way to end it.

Meeting invitations accept an email address or phone number for people who are not saved contacts.

The XBert home page lists your AI Employees.

The XBert sidebar lists the areas an XBert workspace uses.

Images shared in team chat display as thumbnails in the conversation.

The advanced onboarding setup appears for administrators only.

The Agent Messages tone has a play button and plays only when you ask.

Starting a video meeting from team chat opens the meeting.

A video meeting sent in a conversation shows on the card and in the conversation itself.

Message previews in the Jump to menu show the text of the message.

Report creation completes once a time zone is set.

Dragging the active call or supervisor widget keeps it within the window.

The Reports section carries the standard report set.

The New Voicemails shortcut on Home opens the Voicemails view in Calls.

Your chat alignment choice is saved to your account and applies across Tickets, Inbox, and Team Chat.

The Download our template link on the Transfer numbers page downloads the template spreadsheet.

A change was made to Nextiva Contact Center to address the configuration required for SAML request signing, allowing SAML authentication to be initiated successfully.

Team chat has channels for group conversations, alongside direct messages.

Start a video meeting with a teammate from their team chat panel.

A Clear Filters button in the Tickets header resets every active filter.

Channels without an available outbound number are disabled, with a tooltip explaining why.

The Reply button in a team chat quick reply opens that chat room.

Team chat unread counts track only messages you have not opened.

A change was made to Nextiva Contact Center to support multi-value and range-based searches on supported Contact search fields.

A change was made to Nextiva Contact Center to display a confirmation dialog when creating a new user would increase an organization's active user count above its contracted active user limit.

An enhancement was made to Nextiva Contact Center to introduce permission-based visibility for call recording controls.

An enhancement was made to Nextiva Contact Center, to simplify configuration of Google Generative AI services.

A change was made to Nextiva Contact Center to improve duplicate lead detection during lead loading.

A change was made to Nextiva Contact Center to support SCIM provisioning with Okta for automated user lifecycle management.

A change was made to Nextiva Contact Center to support environment-specific configuration for Hyperswitch (Stripe) payment services.

An enhancement was made to Nextiva Contact Center to enhance payment processing through Hyperswitch by including the payment_channel: telephone_order parameter in payment requests for telephone order transactions.

An enhancement was made to Nextiva Contact Center to improve conversation status synchronization with Assembled.

An enhancement was made to Nextiva Contact Center to improve synchronization of agent statuses with Assembled.

A change was made to Nextiva Contact Center to include deeper integration with AI Employee (XBert).

A change was made to Nextiva Contact Center to introduce a new Register from Assembled call to action in the WFM (Assembled) Integration dropdown.

A change has been made to Nextiva Contact Center, to introduce a new Login with All Groups auto-login option.

A change has been made to Nextiva Contact Center, there is a new Holiday Time Event type.

A change was made to Nextiva Contact Center to to ensure the lead removal confirmation pop-up window displays correctly and remains available for user interaction.

A change was made to Nextiva Contact Center to ensure the confirmation pop-up window remains open when removing an agent from a queue using the right-click context menu.

A change was made to Nextiva Contact Center to improve disconnect beep handling for WebRTC-based calls.

A change was made to Nextiva Contact Center to introduce a new SMS fraud detection capability.

A change was made to Nextiva Contact Center to ensure real-time transcription settings are applied correctly at the agent level.

A change was made to Nextiva Contact Center to ensure applied filters are displayed using their configured names rather than their identifiers.

An enhancement was made to Nextiva Contact Center to extend outbound list query support for time-to-call data.

An enhancement was made to Nextiva Contact Center to the progressive dialer, to provide greater visibility into lead availability across campaigns and lists.

A change was made to Nextiva Contact Center, to ensure dashboard data is refreshed more consistently and accurately.

A change was made to Nextiva Contact Center, the Authorize CC and Process Payment Information workflow component can now include customer, billing, and order information in payment requests.

A change was made to Nextiva Contact Center to improve disconnect beep handling for WebRTC-based calls.

A change was made to Nextiva Contact Center, administrators can now control which outbound campaigns an agent can access and see when the agent opens the dial pad.

An enhancement was made to Nextiva Contact Center to the Move to Panel survey action to support dynamic variable names using JavaScript-style expressions.

A change was made to Nextiva Contact Center, to ensure work item completion times are recorded accurately during extended after-call workflows.

An enhancement was made to Nextiva Contact Center, to allow filtering contacts by their last inserted or updated date.

A change was made to Nextiva Contact Center, to improve how longest call duration data is stored, displayed, and filtered.

A change was made to Nextiva Contact Center, to standardize WhatsApp address formatting for both inbound and outbound interactions.

An enhancement was made to Nextiva Contact Center, to the Assembled conversation sync process in Nextiva Contact Center to ensure all workitems are included in workforce forecasting data.

A change was made to Nextiva Contact Center, to ensure the required campaign information is consistently applied during inbound call handling.

An enhancement was made to Nextiva Contact Center, to the agent experience to provide clearer visual identification of the currently active call when managing multiple calls.

An enhancement was made to Nextiva Contact Center, to the payment verification experience by adding card verification details to the agent payment token popup.

An enhancement was made to Nextiva Contact Center, to the context menu functionality through an update to the underlying menu framework.

A change was made to Nextiva Contact Center, to improve handling of missing or uninitialized login times in the Supervisor Dashboard.

A change was made to Nextiva Contact Center, the retention time for call recordings can be different for different campaigns.

Assembled can now connect to Nextiva Contact Center (NCC) as a Workforce Management to forecast staffing needs, monitor agent utilization, and optimize operational performance.

to ensure that all payment attempts are accurately recorded in the workitem history when using the survey-based Pay-By-Phone function, so there are no gaps in the timeline of events.

A change was made to Nextiva Contact Center, A change was made to Nextiva Contact Center, to ensure that prompts in the Play & Collect Digits workflow component repeat as configured.

A change was made to Nextiva Contact Center, that provides greater visibility into card verification results during tokenization.

An enhancement was made to Nextiva Contact Center, in the Campaign object in the Recording tab the Filename Format field can now support these additional dynamic fields as placeholders:

An enhancement was made to Nextiva Contact Center, survey input fields can now trigger action buttons when a user presses the Enter key.

A change was implemented in Nextiva Contact Center, so that when playing a voicemail in the Voicemail widget, the entire message is played, and the player is not reset during playback.

A change was implemented in Nextiva Contact Center, in a chat survey with multiple components, the second panel with no configrued dimensions inherits the survey’s dimenstions.

A change was implemented in Nextiva Contact Center, so when users use multi-screen recording, users have all screen recordings and all audio.

A change was implemented in Nextiva Contact Center, so the chat window for chats does occupy the whole screen on mobile devices.

A change was implemented in Nextiva Contact Center, so that when opening a chat-based survey via a URL on a mobile device, the page does display correctly and does not result in a broken or inconsistent view.

An enhancement was made to Nextiva Contact Center introducing a new API for loading leads more efficiently.

A change was implemented in Nextiva Contact Center, so that NCC users receive multiple images from a single MMS message from an external number.

A change was implemented in Nextiva Contact Center, so when users modify a user survey section from the History once a workitem associated with a survey is dispositioned.

A change was made to Nextiva Contact Center in Looker Studio reports so the calendar day of the week and local time is caluculated and then the day is adjusted accordingly.

A change was made to Nextiva Contact Center, so when users dial or transfer calls through the company directory, there is a system notification or Chrome alert displayed to users.

A change was made to Nextiva Contact Center so PDFs of interactions can be downloaded in the history of all workitems.

A change was made to Nextiva Contact Center so when using a template when sending manual outbound SMS workitems and replacing some of the template’s content in the Message field of an outbound SMS workitem, the message is sent without the…

A change was made to Nextiva Contact Center, so that when a PSTN user calls a WebRTC agent via a queue or direct call), the agent dials an IVR number, and all call legs are conferenced together, DTMF input from the PSTN caller is…

A change was made to Nextiva Contact Center, so that transcriptions do display in the Recording object for campaigns with transcription enabled, as well as the history of the phone workitem.

A change was made to Nextiva Contact Center, if attempting to place an outbound call from a campaign using DNO-listed Caller ID, the call will be blocked and the following pop-up message will now appear: “Call failed due to DNO.

A change was made to Nextiva Contact Center.

Multi-screen recording is now a feature in Nextiva Contact Center.

Previously, the Auto-Dial Timer feature was configured at the User Profile level.

Nextiva Contact Center now supports SAML (Security Assertion Markup Language) authentication.

The following entities are no longer in use and have been deprecated across all NCC tenants:

An enhancement was made to Nextiva Contact Center; email traffic from EU and UK clusters in Nextiva Contact Center is now routed through the SendGrid EU instance.

A change was made to Nextiva Contact Center, the OutboundList initialization is now set to active=false to match the behavior of the campaign.

A change was made to Nextiva Contact Center, that removes the NCC agent leg’s scheduling of the recording, so there is only one recording in the GCP bucket.

A change was made to Nextiva Contact Center, so that only dispositions that match the active work item type are displayed.

A change was made to Nextiva Contact Center, that updates the phone number formatting logic to always use the tenant’s configured default country code when formatting numbers for outbound calls, instead of hardcoding the default to +1 (US).

A change was made to Nextiva Contact Center, so that when an agent mutes their microphone during a transcribed call, transcription for the other party is not disabled.

A change was made to Nextiva Contact Center, so NCC agents can mazimize and minimize videos in the workitem view in NCC.

A change was made to Nextiva Contact Center, the service logic was updated to handle voice message payloads (media-only messages) correctly and sends messages when the SMS body is empty but contains a media URL.

The report builder is now released for all customers.

A change was made to Nextiva Contact Center so that NCC agents' headsets don’t stop sending and receiving audio throughout the day, and whenever an audio device is changed, the browser sends an event to notify the web app that the audio…

A change was made to Nextiva Contact Center to the configuration of the HTTPClient, to avoid using proxies and to discard idle connections older than 5-10 minutes, preventing errors

The Report Builder in Nextiva Contact Center (NCC) is a no-code, self-service report builder and dashboarding solution.