Overview

The Nextiva Contact Centre Analytics is a Google Data Studio Community that lets Nextiva Contact Center customers securely connect their analytics data to Data Studio for dashboard creation and custom reporting. It uses your existing Nextiva authentication and permissions, there's no separate connector account or password to manage, and the connector retrieves only the data your account is already authorized to see. This page covers setup, usage, and troubleshooting for the connector, including how to create additional dashboards beyond your standard one.

First-time login

The connector uses Google Looker Studio's own native authorization screen.

1. Open the connector's authorization link above (or open it directly from within Google Looker Studio).

2. If prompted by Google, authorize the connector to run using your Google account.

3. In the Credentials section that appears, enter your Nextiva Contact Center username and password.

4. Click Submit.

5. The connector authenticates your credentials using the existing Nextiva Authentication Service.

6. Complete the connection. Google Looker Studio retrieves the available schema and Analytics data automatically.

Your Nextiva Contact Center password is used only for authentication and is not stored by the connector.

The dashboard loads using your authenticated Nextiva Contact Centre Analytics access, you don't need to manually enter an authentication token or connector backend location.

The dashboard can look like this:

Accessing an existing shared dashboard

1. Open the shared Google Looker Studio dashboard link, or locate it under Shared with me in Looker Studio.

2. If connector authentication is required, authenticate using your Nextiva Contact Center credentials (see First-time authentication above).

3. After successful authentication, open or refresh the dashboard as needed.

4. The connector retrieves the Analytics data available to your authenticated Nextiva account, and the charts and reports populate automatically.

You don't need an Analytics Datasource ID to open an existing dashboard whose datasource is already configured.

If you're already logged in to Nextiva Contact Center

1. Click the Google Data Studio icon.

2. Click New Window.

3. Click the relevant dashboard.

The dashboard uses your existing authenticated session, and reports should populate without needing to sign in again. This also applies to supported embedded Looker Studio reports within the Nextiva application.

Updating or customizing an existing dashboard

1. Open the existing shared dashboard in Google Data Studio.

2. Create a copy of the dashboard.

   

3. Confirm the copy still uses the correct Nextiva Contact Centre Analytics datasource.

4. After creating the copy, change the datasource in the visualization as required.

5. Modify the visualizations, filters, charts, pages, or layout as needed.

6. Save the copy.

Creating a copy, rather than editing directly, keeps the original shared dashboard unchanged.

Common Issues and Troubleshooting

Invalid username or password: Verify your Nextiva credentials, then try authenticating again.

Authentication session not found. Authenticate through the connector again; your previous session may have expired.

Invalid or missing Analytics Datasource ID Double-check the Datasource ID with your Nextiva contact (via Nextiva Contact Center) and re-enter it.

Data not loading in Looker Studio: Verify your account has permission to the report in question, then refresh.

Schema not refreshing correctly Confirm you're signed in and that Nextiva Contact Center Analytics Connnector services are available, then refresh.

Connector reconnect or refresh requirements: Refresh the report, or remove and reconnect the datasource.

Backend API errors: If the issue persists after verifying authentication and datasource configuration, this may indicate a service-side issue. Contact Nextiva Support.

Expired authentication tokens: Authenticate again through the connector; your session may have expired.

Connector asks for username and password. This is expected when a valid Analytics authentication session doesn't already exist. Enter your existing Nextiva Contact Center credentials in the Credentials screen.

FAQ

How do I log in? When authentication is required, Google Looker Studio displays the connector's Credentials screen directly. Enter your existing Nextiva Contact Center username and password and click Submit. No separate login page or link is needed

What do I need to use the connector? A Google account, a valid Nextiva Analytics account, and an active internet connection.

How do I create additional dashboards? Open the existing shared dashboard in Looker Studio, create a copy, and edit only the visualization. Leave the data source connection as-is so it continues using the same Analytics Datasource ID (see "Updating or customizing an existing dashboard" above).

Can I share a dashboard I build with others? Yes — sharing is managed through Looker Studio's own sharing controls. Recipients will need their own Google account and appropriate Nextiva Analytics access to see live data.

Why is my datasource not loading? This is usually caused by an incorrect Analytics Datasource ID, insufficient user permissions, or a backend service availability issue. Verify your Datasource ID and permissions, then try refreshing or reconnecting the datasource.

What should I do if I see an authentication error? Authenticate again through the connector's Credentials screen. If the error persists, contact Nextiva Support.

How do I reconnect the connector? Refresh or reconnect the datasource in Google Looker Studio.

Do I still need the separate connector login link? No. Authentication is now performed directly through the connector's Credentials screen in Google Looker Studio, or via an existing authenticated NCC session where supported