Contact Center

Nextiva Contact Center Landing Page

Landing Page for all NCC articles

NCC - Troubleshooting Tips

Simple steps that can be taken to address common issues within Nextiva Contact Center

Nextiva Contact Center: Dispositions

Track the outcome of a workitem using dispositions.

Nextiva Contact Center: Salesforce Lightning Integration

Link Nextiva Contact Center with Salesforce Lightning and configure the CTI.

Nextiva Contact Center - Setting Up Compliance Recording

Nextiva Contact Center - Select an Outbound Number for Calling or Texting

Select an outbound phone number when placing outbound calls or sending SMS messages to customers.

Nextiva Contact Center - Integration FAQs

Frequently asked questions about the supported integrations for the Nextiva Contact Center platform.

Bulk Upload contacts into the Nextiva Contact Center

Learn how to bulk import contacts into Nextiva Contact Center (NCC) using the Load Objects tool, including CSV setup, field mapping, and upload steps.

NCC - WhatsApp Integration

Integrate your WhatsApp phone numbers with the Nextiva Contact Center

Nextiva Contact Center: Allowed IP Addresses

Restrict admin access to specific IP addresses

Nextiva Contact Center - Multi-Screen Recording

Enable multi-screen recording at the user and user profile levels within the Nextiva Contact Center

NCC - Create Reports

Create and schedule reports to be sent within the Nextiva Contact Center

NCC - Azure OAuth SSO Configuration

Configure SSO authorization for the Nextiva Contact Center within the Azure system.

Nextiva Contact Center - Usage Rates

Default usage-based charges for Nextiva Contact Center.

Nextiva Contact Center: How to Create an SMS Outbound Campaign

This guide walks through the steps required to configure and launch an SMS outbound campaign in Nextiva Contact Center (NCC). It covers setting up field mapping, dispositions, consent/opt-in requirements, and phone number prerequisites.

Nextiva Contact Center - The Queue Data Component

Pull queue information during your workflow to allow you to route calls based on how busy a queue is.

Nextiva Contact Center - AWS S3 File Server Setup

Configure an Amazon AWS S3 file server to receive files from the NCC platform

Nextiva Contact Center: Business Messaging Registration

Steps to register your business numbers for text messaging through the 10DLC process.

Nextiva Contact Center - Gmail OAuth2 Configuration

Link your Gmail account with your Nextiva Contact Center.

Nextiva Contact Center: E911 Setup

Steps to configure an E911 address within the Nextiva Contact Center

Nextiva Contact Center - Google OAuth SSO Configuration

Nextiva Contact Center: Uploading Lists and Checking Metrics

Upload lists for outbound campaigns and check them against DNC or opt-in contacts.

Nextiva Contact Center: Simultaneous Campaign Login

Step-by-step instructions to enable simultaneous campaign logins, allowing team members to handle multiple campaigns at once.

Nextiva Contact Center - Email Workitems

Manage email requests through NCC's email ACD system.

Nextiva Contact Center - Automatic User Creation via Single Sign-On (SSO)

Create users in your contact center environment via Single Sign-On instead of manual creation.

NCC - Analytics Connector

This article provides guidance for Nextiva Contact Center customers on how to connect their analytics data to Google Data Studio for dashboard creation and reporting. It covers setup, usage, troubleshooting, and how to copy and customize dashboards, helping users maximize their analytics capabilities.