Nextiva Contact Center - Release Notes - Nov 12, 2025

Bug Fix

Issue: An issue was found in Nextiva Contact Center, where NCC agents' headsets stopped sending and receiving audio throughout the day. This happened because whenever an audio device was changed, the browser sometimes didn’t send an event to notify the web app that the audio device had changed, which resulted in audio loss.

Resolution Description: A change was made to Nextiva Contact Center so that NCC agents' headsets don’t stop sending and receiving audio throughout the day, and whenever an audio device is changed, the browser sends an event to notify the web app that the audio device changed.