Nextiva NEXT - Release Notes August 6, 2026

Fixes

Incorrect Billing Message on XBert AI Standalone Accounts

What Was Happening
When adding users to an XBert AI Standalone account, admins saw a message warning that adding users beyond a contract limit could result in additional charges. This message does not apply to XBert AI Standalone, which bills based on usage rather than the number of users or admins.

What's Resolved
The message no longer appears for XBert AI Standalone accounts. NEXT accounts continue to see the message as expected.

Duplicate Shared Inbox Names Not Caught Beyond the First Page

What Was Happening
In Admin Settings under Shared Inboxes, creating a new shared inbox with a name that already existed was only blocked if the duplicate appeared on the first page of results. If the matching name existed on a later page, the system allowed it — resulting in two inboxes with the same name.

What's Resolved
Duplicate name validation now checks all shared inboxes regardless of pagination, so inbox names remain unique across the account.

For assistance, visit the NEXT Help Center or contact Nextiva Support.