Nextiva NEXT - Add a Device

Administrators within the NEXT platform are able to add supported desk and cordless phones to their account.  When adding a new device, you can configure the following settings.

• Automatic Call Distribution (ACD) softkey buttons
• Busy Lamp Field (BLF)
• Custom line key labels
• Time Zone

NOTE: These settings are applied during device setup and cannot be modified on devices already configured.

Supported Devices

Currently, the NEXT platform supports the following manufacturers and models:

Add a Device in NEXT Admin

1. In NEXT Admin, go to Admin, then select Devices.
2. Select Add device.
3. Complete the required fields:
   • Choose a phone. Select the device model.
   • MAC address. Enter the device MAC address.
   • Line key label.
     • The system automatically generates a label based on the user’s extension.
     • You can modify this label if needed.
4. Optional. Update any of the following fields, then select Save:
   • Assign user
   • Time zone
     • Defaults to the account time zone.
   • Enable device for shared inbox calls
     • Enabling this option applies ACD custom tags to the device.
5. Wait for provisioning to complete.
   • It may take a few minutes for the device's unique configuration file to be built.
   • You may be prompted to reboot the device to complete provisioning.
6. Confirm the device status.
   • After provisioning, the device appears under Admin > Devices.
   • The device status changes to Online when it is ready to use.

Customize the Line Key Label

To display a custom label on the phone, update the Line key label field when adding the device. The default value is the user’s extension.

If the device is already added, click the More options (…) menu on the right-hand side of the device and select Edit Device.

Unassign a User or Remove a Device

After a device is added, manage it using the More options (…) menu.

• Select Unassign user to remove the user from the device.
• Select Remove device to delete the device from the account.

Use ACD on Poly Phones

Use the following visual indicators to confirm whether the phone is signed in to a Shared Inbox.

Not Signed In

• Softkey displays ASignIn
• Agent status does not appear
• The line key icon is white

Signed In and Available

• Selecting Available signs the phone into the Shared Inbox
• Softkeys display Unavailable or ASignOut
• Agent status appears at the top of the screen
• Line key icon turns green

Signed In and Unavailable

• Selecting Unavailable keeps the phone signed in but changes the agent state
• Softkeys display Available or ASignOut
• Agent status remains visible
• Line key icon turns grey with a red X

Use ACD on Yealink Phones

Behavior varies slightly by model.

• T44W and T46U support ACD softkeys.
• W70B DECT phones only support Feature Access Codes (FAC). You can configure FAC codes as speed dials.

ACD on Yealink Desk Phones

Not Logged In

T44W	T46U
The line key displays a blue arrow pointing left A Login softkey appears	The line key displays a blue arrow pointing left A Login softkey appears

Logged In and Available

T44W	T46U
Selecting Login automatically sets the agent state to Available The text Available appears on the screen The line key icon changes, the icon is removed Softkeys display Unavail and Logout	Selecting Login automatically sets the agent state to Available The text Available appears on the screen The line key icon changes to show a checkmark with a green background Softkeys display Unavail and Logout NOTE: The text "Available" is black by default. To change the text color to white, contact Nextiva support.

Set to Unavailable

T44W	T46U
Selecting the Unavail softkey sets the agent state to Unavailable The text Unavailable appears on the screen Softkeys display Avail and Logout	Selecting the Unavail softkey sets the agent state to Unavailable The text Unavailable appears on the screen The line key icon changes to show an X with a red background Softkeys display Avail and Logout NOTE: The text "Unavailable" is black by default. To change the text color to white, contact Nextiva support.