Nextiva NEXT - Landing Page

Getting Started

First-time users should review our Getting Started guide and System/Network Requirements for browser requirements, login steps, and password requirements.

Administrators looking to set up their account should follow Onboarding for Administrators to help get started with configuring their NEXT account. If you need to be able to send text messages through your business numbers, ensure you register your phone number; see Business Messaging Registration Steps for details.

Our Onboarding Tooltip Walkthrough allows you to review the first few tips provided when you initially log in to the NEXT platform.

Users who have forgotten their password can Request a Password Reset.

If you are ever unsure of what a term or feature is, check out our Glossary of Terms.

Administrator Settings/ Account Configuration

Admin Home

Administrator Settings

Account

Admin Groups

Authorized User Management

User Settings/Experience

My Settings

My Inbox

Shared Inbox

CX Mode & Presence Status

Troubleshooting tips for App

Video Meetings

Manage Contact Center Activity

Supervisor View

Dashboards & Reports

NEXT Studio

Manage how all your customer interactions route to your agents and users.

NEXT Studio

AI Employee

AI Employee Channel Enablement

AI Employee Functions and Examples

AI Employee Skills and Integrations

Device Management

NEXT is designed as a web-based application; however, you can still utilize desk phones for voice-only interactions. Below are some articles to guide you through adding and using a physical phone in NEXT.

Supported Devices

Add a Device

Using a Desk Phone with Shared Inbox

Integrations

Administrators can integrate their NEXT account with several third-party tools through the NEXT App Marketplace. For more information about the marketplace, click here.

Below are guides to help you integrate with our current supported apps: