Grandstream GXW 42xx - IVR Menu
Article 000002246 · Updated Oct 27, 2025 · 1,207 views
The IVR menu is accessed by dialing *** from an analog phone connected to the ATA. All values from the main menu must be entered as a 3-digit number (i.e. option 1 should be accessed by dialing 001).
By default, Nextiva disables the IVR menu after provisioning a GXW 4200 device. If you need this enabled, submit a case to support providing the MAC address of the device(s) you would like to have the IVR menu enabled.
| Menu | Voice Prompt | User’s Options |
|---|---|---|
| Main Menu | "Enter a Menu Option" | Enter “*” for the next menu option Enter “#” to return to the main menu Enter “001 – 005,007, 010, 013 – 017,047, 086 or 099” Menu option Enter “9” for confirming an option |
| 1 | “DHCP Mode”, “PPPoE Mode” or “Static IP Mode” | Enter ‘9’ to toggle the selection If user selects “Static IP Mode”, user need configure all the IP address information through menu 002 to 005. If user selects “Dynamic IP Mode”, the device will retrieve all IP address information from DHCP server automatically when user reboots the device. |
| 2 | “IP Address“ + IP address | The current WAN IP address is announced Enter a 12-digit new IP address if in Static IP Mode. |
| 3 | “Subnet “ + IP address | The current subnet is announced Enter a 12-digit new subnet mask if in Static IP Mode. |
| 4 | “Gateway “ + IP address | The current gateway address is announced Enter a 12-digit new gateway address if in Static IP Mode. |
| 5 | “DNS Server “ + IP address | The current DNS server is announced Enter a 12-digit new DNS server if in Static IP Mode. |
| 7 | Preferred Vocoder | Enter “9” to go to the next selection in the list: PCMU PCMA iLBC G-726 G-723 G-722 G-729 |
| 10 | “MAC Address” | Announces the Mac address of the unit. |
| 13 | Firmware Server IP Address | Announces current Firmware Server IP address. Enter a 12-digit new IP address. |
| 14 | Configuration Server IP Address | Announces current Config Server Path IP address. Enter 12-digit new IP address. |
| 15 | Upgrade Protocol | Upgrade protocol for firmware and configuration update. Enter “9” to toggle between TFTP and HTTP |
| 16 | Firmware Version | Firmware version information. |
| 17 | Firmware Upgrade | Firmware upgrade mode. Enter “9” to rotate among the following three options:
|
| 47 | “Direct IP Calling” | Enter the target IP address to make a direct IP call, after dial tone. (See “Make a Direct IP Call”.) |
| 86 | Voice Mail | Number of voicemails |
| 99 | Reset | Enter “9” to reboot the device; or Enter MAC address to restore factory default setting (See Factory Reset Guide for instructions on how to enter the MAC) |
| 700-748 | Phone calls between different ports of the same GW42xx | GXW42XX supports inter-port calling from the voice menu for easy test/verification in the factory “700” Ring all ports and connect to first port pick up the call “701-732” Call individual port |
Still need help with this?