Poly - ATA 402 Provisioning Guide

Provisioning Steps

1. Obtain the IP address of the device
    
   1. From an attached analog phone dial *** to connect to the device IVR menu
       
   2. Press 1 to access basic network status
       
   3. The IP address and DHCP status will be played over the phone
       
2. On a computer on the same network as the phone, open a web browser. The phone has to be on the same local network as the computer for this to work. 
    
3. Navigate to https://[device IP address] (i.e. https://10.1.10.127).
   
   
    
4. Log in to the device. The default credentials are:
    
   • Username: admin
      
   • Password: admin
      
5. If this is the first time logging in, you will need to set a new admin password and log in again with the new password.
   
   
    
6. Select System Management on the left-hand side of the page to expand the section.
   
   
    
7. Select Auto Provisioning in the sub-menu.
   
   
    
8. Scroll down to the and look for ProvisioningOption in the ITSP Provisioning section. If the field is NOT there, skip to step 10.
   
   
    
9. Uncheck the Default option and set the option to ConfigURL.
   
   
    
10. Uncheck the Default option on the ConfigURL setting and enter the following information into the ConfigURL box.
     
    • SYNC https://dm.nextiva.com/dms/Nextiva_Service_Provider/Poly/ATA402/Poly402-Sys.xml
       
    
     
11. Click Submit on the bottom of the page.
     
12. Click Reboot at the top right of the page.
     
13. The device should reboot and auto-provision.
     

Troubleshooting

If the phone does not auto-provision check the following:
 

• Is the MAC address correct on the account?
   
• Is the device type correct on the account?
   
• Is the device assigned to a user on the account?