NextivaONE - Sending/Receiving Messages
This article is specific to sending and receiving text messages. For communicating with teammates see NextivaONE - Rooms and Conversations |
|---|
The NextivaONE app allows you to send SMS/MMS messages to contacts or phone numbers. This feature requires the user to have SMS/MMS Setup on their user in the NextOS Voice Platform. SMS is included in the Professional and Enterprise communication suite packages sold by Nextiva.
Sending a Message
Please note, you cannot send text messages to others within your organization unless they also have SMS enabled. You may, however, start a new conversation/room with them.
- Click the “+” icon on the right side of the page and select Send a text message.
- Select a recent contact, type the name of an existing contact, or enter a 10-digit phone number to send the message to.
- If sending to multiple contacts, you can enter additional names or phone numbers.
- If sending to multiple contacts, you can enter additional names or phone numbers.
- After entering the phone number or contact name, the window will reflect all communication with that phone number or contact. This includes both phone calls and messages.
- Type your message and press enter or click the send arrow to send the message.
- The
icon is used to insert an emoji
- The
icon is used to attach a file or image.
- The
Receiving a Message
When a message is sent to a user, it will appear in the All messages section, as well as the Texts section of NextivaONE. Any unread message will appear as blue text for the contact name or phone number.
If receiving a group message, it will show all the contacts and phone numbers present.
Deleting a Message
At this time, individual text messages cannot be deleted. You can erase the entire conversation with that contact. For instructions to delete the entire conversation, click here.