Voice Service

Obtain Custom Integration Credentials in NextOS

How to get a userID to use for logging into third-party tools such as Go Integrator or Unity if you log into the Nextiva website with your email address.

Creating Users/Administrators and Assigning Licenses

How to create and set up new users and assign or remove licenses to a user. Also how to set up administrators.

Enable a Deactivated User

Enable a deactivated user in the voice admin portal.

Porting Your Phone Number to Nextiva

Walk through how to transfer or port numbers into Nextiva from another provider

Log into the Nextiva Voice Portal

These steps walk through how to sign into the NextOS voice portal.

Making a Payment

How to make a payment through the administrator portal.

Update Payment Information

Steps to update the payment method on file on your account.

Outbound Calls Showing as SPAM or Scam

Steps to take to correct a phone number flagged as SPAM/scam caller.

Caller ID Name Configuration

Define Caller ID and provide instructions on how to update Caller ID.

Setting up Nextiva Voicemail

Walk through how to configure and access voicemail for Nextiva voice accounts.

Call Flows

How to create and manage call flows

Setting Up an Outbound Phone Number

Change the outbound phone number for a location.

Feature Access Codes

This page will outline the feature access codes and their descriptions.

Change a User's Extension or Phone Number

How to change the extension or phone number assigned to a user.

Billing FAQs

Frequently Asked Questions about your Nextiva bill

Call Forwarding Overview

Walk through the different call forwarding options available to a user.

View or reset your Administrator PIN

Steps to view or reset the PIN used for verification when contacting the support team.

Voice Features Landing Page

This article has links to all articles related to the Nextiva business voice service.

Set Up your Nextiva Trunking Account

How to set up a NextOS trunking account

International Calls

This article walks through how to enable international calls on an account and walks through the protections we have for international fraud.

SMS/MMS Setup

Requirements and Setup instructions for texting with Nextiva.

Call Forwarding Always

Forward all calls to a different number or extension.

NextivaONE - Message Pro

Configure and use the Message Pro (Team SMS/Group SMS Messaging) feature within NextivaONE, allowing a team of people to text on a single phone number.

Call Forwarding Selective

Forward calls based on selective criteria such as time of day or phone number calling in.

User/User Applications PW Reset

How to reset a user's password for any Nextiva tool.

Selective Call Rejection

Block unwanted callers from calling your user directly.

Voicemail PIN Reset

Reset the voicemail PIN of a user.

Call Flow Nodes - Phone Menu

Configure the phone menu node within a call flow to add an auto attendant into your flow. Select a greeting and define menu options for callers.

Number Spoofing

Defines number spoofing, Nextiva's stance on spoofing, and how to request spoofing of a number.

NextOS Texting FAQs

Here are some frequently asked questions about the NextOS texting service.

Call Parking FAQs

Several frequently asked questions about call parking and orbital call parking.

Busy Lamp Field

Use Busy Lamp Field (BLF) to monitor other extensions to see when they are being used.

Nextiva Trunking FAQs

Questions asked about the Nextiva SIP trunking service.

Setting up schedules

How to create a schedule

Call Flow Nodes - Call Flow

This article describes how to configure the call flow within a platform call flow.

Update E911 Address

How to change the E911 address associated with a location on your account.

Nextiva Anywhere Setup

How to configure Nextiva Anywhere in your voice portal

User Voice Portal Options

Walkthrough of the options within each level of the voicemail portal.

Common Phone List

Upload a shared list of names and phone numbers that can be pushed out to specific device directories.

Holiday Tips

Guidance on some common changes which need to be made when there is a holiday coming up

Assign a Device to a User

How to assign a device to a user.

Music on Hold

Formatting requirements for Music on Hold (MOH) and how to upload and assign music on hold.

Record an Auto Attendant Greeting from a Phone

How to use a phone to record a greeting for an auto attendant, guiding customers through the menu options.

Call Flow Nodes - Users & Teams

This article discusses how to configure the Users & Teams node in a call flow.

Call Flow Nodes - Schedules

This article discusses how to configure a business hours node within a call flow.

Simultaneous Ring

How to configure multiple phones to ring at the same time as a user's phone.

Accessing another voicemail box

How to call into another voicemail box and check its messages.

Uploading Announcements and Greetings to a Location

How to upload announcements or greetings for auto attendants or voicemail boxes to a location.

Hoteling

Describes the feature Hoteling and walks through how to configure it.

Call Flow Troubleshooting

How to troubleshoot common issues in the NextOS call flow builder.

Call Flow Nodes - Voicemail

This article describes how to configure the voicemail node within a platform call flow.

Push to Talk

Set up a one-way or two-way intercom feature between users.

Conference Bridge Setup

How to set up conference bridges and conferences.

Advanced Device Settings

Modify device settings within the NextOS device management portal.

Using Meet-Me Conferencing

This article walks through what can be done during a conference using the Meet-Me Conference (MMC) service.

Set Up Group Paging

How to set up group paging

NextOS Voice - Tutorial Videos

Videos to teach you how to set up and manage your Nextiva business phone service.

Call History

How to access and review call history.

Call Forward No Answer

Forward direct calls to another extension or phone number if they are not answered in a specific number of rings.

Call Forward Busy

Here's how to set up forwarding when a user is busy on another call.

Orbital Call Parking - Setup Park Group

How to set up a call park group used with park users

Import Users and Devices

Step-by-step instructions for administrators to bulk import users and devices into the Nextiva voice portal using downloadable templates.

Credit Charges/Credit Limit

How credit works on Nextiva and how to check it.

Remote Office Setup

How to configure the Remote Office feature.

Nextiva Teams (also called Call Groups)

How to create and manage Teams within NextOS

Roles and Permissions

Managing roles and permissions for users on the NextOS Platform system.

Receptionist Dashboard

The Nextiva Receptionist Dashboard is a legacy web-based tool that allows users to manage calls and monitor team presence.

Authorized Users

Steps to add additional authorized users to an account.

Do Not Disturb

Describes the do not disturb (DND) feature and how to control it from the admin portal.

Request Password Reset

Steps to reset your password for your Nextiva voice service.

Directed Call Pickup with Barge-In

How to use Directed Call Pickup with Barge-In and what restrictions there are with this feature.

Sequential Ring

Configure calls to ring through multiple phone numbers or extensions one after another.

Access Invoice History

How to access invoices through the administrator portal.

Call Forward Not Reachable

Forward calls to the specified number when the user's device(s) is/are offline.

Viewing Assigned Numbers

How to view where numbers are assigned on your account.

Call Flow Nodes - Transfer Out

This article describes how to configure the transfer out node within a platform call flow.

Voicemail to Email

Configure Voicemail to Email

Add a Device

Add a device to an account and assign it to a user.

Using Remote Office

This article walks through how to use the Remote Office feature.

Transfer Voicemail to another Extension

Steps to transfer a voicemail left on one extension to another user's extension on your account.

Nextiva Anywhere - In Call Services

This article walks through how to transfer or conference using Nextiva Anywhere.

Location Forwarding

How to forward all calls coming into a location.

Speed Dial 100

How to configure Speed Dial 100 from both a phone and the voice portal.

Launching Call Center Applications

How to launch web applications such as Supervisor Dashboard and Agent Dashboard in NextOS

Creating a Location

How to create a location in NextOS

Location Voice Settings

Meet-Me Conference Client

How to access and use the Meet-Me Conferencing client. This tool is used by moderators to control participants in a conference.

CommPilot Express

Define CommPilot and describe how it can be controlled from the CP and the voice portal.

Alternate Numbers

How to configure Alternate numbers and the limitations of alternate numbers

Team Busy Forwarding

How to re-route calls when a call team is busy.

Call Waiting

Allow inbound calls to ring through when the line is already active instead of going to busy voicemail.

Dial by Name/Dial by Number Troubleshooting

Directed Call Pickup

Define and describe how to use directed call pickup to answer a call ringing on a different line.

Emergency Numbers as Extension

Extension values that are blocked from use as they are reserved for emergency or other services.

Zapier - Instructions

FAQs and basic instructions for Zapier.

Account Codes

Define the use case for account codes and the requirements on a customer's side for using it.

Transferred Call Caller ID Settings

Walk through how caller ID is presented for transferred calls.

Call Pickup Group

Answer calls that are ringing on teammates' phones.

Call Recording - Control Recording during a Call

How to start, stop, pause, and resume call recording using your phone.

Deactivating Users

This article explains how administrators can deactivate users in the system, preserving usage data, but deleting all voice settings.

Custom Ringback

Here's how to configure the custom ringback feature for users and locations.

N-Way Calling

Create an ad-hoc conference call with up to 6 participants from your device.

Using Orbital Parking

How to park and retrieve calls using shared park lines.

Nextiva Anywhere - Troubleshooting Tips

Common Issues and how to resolve them for Nextiva Anywhere

Speed Dial 8

Describe and walkthrough the configuration of the service Speed Dial 8.

Pre-Alerting Announcement

Play an announcement for callers to hear before your line rings.

Call Notify

How to configure Call Notify

Call Me Now

Have customers request a phone call through your website.

Voicemail Notification

Steps to configure email notifications to alert a new voicemail has been left.

Uploading Greetings to a User

How to upload announcements or greetings for a user's voicemail box.

Privacy Settings

Prevent callers from using dial by name or dial by extension to reach you in an auto attendant.

Set Extension Length

How to change the accepted length of extensions

Selective Call Acceptance

Allow only authorized phone numbers to call you.

Device Authentication Details

Obtain the necessary information to connect a device to the Nextiva servers.

Change a User's Role

Steps to adjust the role of a user within your account.

Deleting Schedules

How to delete an unused schedule from your account

Delete a Location

Delete an unused location from your account.

Professionally Recorded Greetings and Messages

How to obtain a professional recording greeting for your voice account.

Delete Announcements and Greetings

Steps to delete or remove greetings, announcements, or music on hold files from an account.

NextOS Voice Guides

Downloadable guides for your voice product

Resend Welcome Email

How to resend a welcome email to a user on your NextOS voice account.

Check Porting Status

How to check the status of porting numbers into Nextiva

Nextiva Self-Service Guides

This page will be used for customers who will try to do a self-setup

Bulk Manage User Licenses

Manage bulk user assignment to a specific license.

Nextiva Anywhere - Place a Call

Place an outbound call from your non-Nextiva phone while showing your company's phone number.

Azure AD Sync: How to Update the Security Certificate

How to update your security certificate for Azure Active Directory to ensure the sync between Nextiva and Azure remains active.