Nextiva Contact Center - Usage Rates
The table below shows the default usage-based rates for Nextiva Contact Center. The rates below are per-unit and are billed based on actual consumption.
| Rate Type | Unit | Rate |
|---|---|---|
| Phone Numbers | per number (DID) | $1.00 |
| Voice Inbound Local | per minute * | $0.015 |
| Voice Outbound Local | per minute * | $0.018 |
| Voice Outbound International | per minute | Varies, Click here |
| Voice Inbound Toll-Free | per minute * | $0.025 |
| Inbound SMS/MMS | per segment | $0.0075 |
| Outbound SMS/MMS | per segment | $0.0075 |
| WhatsApp Inbound | per message | $0.15 |
| WhatsApp Outbound | per message | $0.15 |
| Transcription | ||
| Realtime Transcription with Summarization | per minute | $0.01293 |
| Realtime Transcription without Summarization | per minute | $0.01283 |
| Post Call Transcription with Summarization | per minute | $0.0094 |
| Post Call Transcription without Summarization | per minute | $0.0093 |
* Per-minute voice rates are billed in 6-second increments. Rates apply to domestic (US) local calling. International rates, premium destinations, and specialty numbers may be billed at different rates. Contact your Nextiva representative for a complete rate schedule.
Important Rate Information
The rates set forth on this page represent the standard baseline rates for the Nextiva Contact Center (NCC) product line. These rates apply to all usage unless a separate written agreement or contract between the customer and Nextiva explicitly specifies different rates. In the event that a customer has entered into a separately negotiated agreement with Nextiva containing specific contracted rates, those contracted rates shall supersede and take precedence over the baseline rates listed herein. Where a contract exists but does not explicitly address a particular rate type or usage category, the baseline rates set forth on this page shall apply. Nextiva reserves the right to modify these baseline rates at any time upon reasonable notice. Continued use of the service following such notice constitutes acceptance of the updated rates.