Recorder Portal - Password Reset

Unlike Nextiva's other portals, a password reset for the recorder portal has to be done by an administrator in the recording portal.  The steps below walk through how an administrator can reset the password for any user they monitor in the recorder portal.  You can also submit a case to support to request a password reset for the recorder portal.

1. Log in to the recorder portal.
    
2. Hover over Provisioning in the upper left-hand corner of the page.
   
   
    
3. Select Users.
   
   
    
4. Use the quick search feature to find the User you are looking for.
   
   
   
   
5. Select the user to modify by clicking on its row.
   
   
6. On the right side of the screen click the pencil icon to edit the user's details.
   
   
   
   
7. Enter a new password in the Password and Confirm Password fields.
   
   NOTE: If you want the user to set their own password, ensure Force Password Change is enabled.
   
   
   
   
8. Click Submit.
   
   
9. Advise the user of their new password.