Echo on the line

An echo is a sound of voices repeating on a call at a later interval. Typically, the party that hears an echo on the phone call is not the party creating the echo, though headsets can be an exception to this. Echoing on the line can be caused by the caller’s voice going through the recipient’s speaker and coming back through the microphone.

Tips to try to resolve echo:

• Turn down the volume on your end.
  
  
• If using a headset, test for echoing on the line with a handset. If there is no echo with the handset, the headset is probably the culprit. Some headsets have settings to adjust or prevent echo on the line, otherwise, you may need to replace the headset.
  
  
• Ensure your network meets our Networking Guidelines.  High latency can cause echo and should be addressed.
  
  
• Though uncommon, defective or damaged Ethernet cords, power cords, wall jacks, and handset cords can cause an echo on the line. Replace each cable and retest, plugging it into an alternate Ethernet wall jack. If the issue is not reproducible, replace the faulty cabling or wall jack.