Deregistration

Deregistration occurs when a device loses its connection to the Nextiva servers.  This is most often caused by network settings interfering with the communication between Nextiva and the phone.

Troubleshooting

1. Determine if this affects only one device or multiple devices.
    
   1. If all devices review our Networking Guidelines and if necessary, make adjustments to your network
       
   2. If one device proceed to step 2.
       
2. Ensure the device is assigned to a user on your account by searching for the MAC address on the devices page..
    
   1. If the device is NOT assigned to a user, assign it to the correct user and reboot the device.
       
   2. If the device is assigned to a user proceed to step 3.
       
3. Check to see if the device has an IP address.
    
   1. If the device does NOT have an IP address, see No IP Address on Device.
       
   2. If the device has an IP address, review our Networking Guidelines and if necessary, make adjustments to your network
       
4. If after checking your network against our guidelines you are still having issues, contact Nextiva Support for further troubleshooting.  Our support team will double-check your network with you, so ensure you have access to your network equipment.