Device Setup Troubleshooting

When attempting to set up or provision a phone to your Nextiva account, there are a few things that could affect the device from correctly auto-provisioning to our service.

If the phone does not provision correctly, here are some things to check:

• Does the account have the correct MAC address for the device?
  
  
• Does the account have the correct device type?
  
  
• Is the device assigned to a user on the account?
  
  
• Is the Server Address entered correctly?
  
  
  • No typos
    
    
  • No spaces at the beginning or end
    
    
• Adjust the DNS Server
  
  NOTE: Nextiva recommends using Google's DNS servers of 8.8.8.8 and 8.8.4.4 to ensure addresses resolve quickly
  
  Poly DNS Guide
  Yealink DNS Guide
  Nextiva Phone DNS Guide

Depending on the device manufacturer, there are some additional things to check

Poly

• Is Tag SN to UA enabled?
  
  
• Does the device have the correct Server Type?