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Poly VVX X01/X11 - Provisioning Instructions

Article 000001629 · Updated Sep 24, 2025 · 30,721 views

Setup Steps from the Web Interface (WebUI)

  1. Press and hold 1, 4, 7 for about 5 seconds to obtain the IP address, MAC address and firmware version.
     
  2. On a computer on the same network as the phone, open a web browser. The phone has to be on the same local network as the computer for this to work. 
     
    • You may also need to turn on Web Server Configuration in the phone:
       
      1. Press the Home button.
         
      2. Select Settings.
         
      3. Scroll down and select Advanced. The admin password by default is 456.
         
      4. Select Admin Settings.
         
      5. Scroll down to Web Server configuration.
         
      6. Set it to Enabled and set Web Config Mode to HTTP/HTTPS.
         
      7. Press the back softkey, and choose Save Config. The phone may reboot.
         
  3. Navigate to https://[device IP address] (i.e. https://10.1.10.127).

    image.png
     
  4. When prompted, enter the password. By default, this is 456.
     
  5. Hover the mouse over Settings at the top of the page, and select Provisioning Server.

    image.png
     
  6. Enter the following settings.
      image.png
     
  7. Click Save.

    image.png
     
  8. The phone should reboot and provision.
     

Setup Steps from the Device

  1. Press the Home button.
     
  2. Navigate to Settings.

    image.png
     
  3. Select Advanced.

    image.png
     
  4. Enter the admin password.  By default, it is 456.

    image.png
     
  5. Select Administration Settings.

    image.png
     
  6. Select Network Configuration.

    image.png
     
  7. Select Provisioning Server.

    image.png
     
  8. Scroll down to Server Type, and select HTTP (may change to HTTPS after successfully provisioned).
     
    image.pngimage.png
     
  9. Scroll down to Server Address. Using T9 entry, type in the server address for the phone.

    image.png
     
  10. Scroll down to Tag SN to UA and choose Enabled.

    image.png
     
  11. Press the Back softkey two times.
     
  12. Select Save Config.

    image.png
     
  13. The phone should reboot and provision.
     

Server Addresses

 

Polycom VVX101 
dm.nextiva.com/dms/Nextiva_Service_Provider/Polycom/UC-VVX101/
Polycom VVX201 
dm.nextiva.com/dms/Nextiva_Service_Provider/Polycom/UC-VVX201/
Polycom VVX301 
dm.nextiva.com/dms/Nextiva_Service_Provider/Polycom/UC-VVX301/
Polycom VVX311 
dm.nextiva.com/dms/Nextiva_Service_Provider/Polycom/UC-VVX311/
Polycom VVX401 
dm.nextiva.com/dms/Nextiva_Service_Provider/Polycom/UC-VVX401/
Polycom VVX411 
dm.nextiva.com/dms/Nextiva_Service_Provider/Polycom/UC-VVX411/
Polycom VVX501 
dm.nextiva.com/dms/Nextiva_Service_Provider/Polycom/UC-VVX501/
Polycom VVX601 
dm.nextiva.com/dms/Nextiva_Service_Provider/Polycom/UC-VVX601/

 

Troubleshooting Tips

If the phone does not auto-provision check the following:
 

  • Is the MAC address correct on the account?
     
  • Is the device type correct on the account?
     
  • Is the device assigned to a user on the account?
     
  • Is the Server Type set correctly?
     
  • Is the Server Address entered correctly?
     
    • No typos.
       
    • No spaces at the beginning or end.
       
  • Is Tag SN to UA enabled?
     
  • Adjust the DNS Server
 
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