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Poly Voyager 5200 Setup

Article 000002211 · Updated Oct 1, 2025 · 3,014 views

Before trying to configure a headset, check Nextiva Headset and Device Compatibility to confirm the headset will work with the device you are using.

 

Poly Voyager 5200

Nextiva only sells the Bluetooth-compatible version of this device. The steps below walk through how to get the Voyager 5200 paired via Bluetooth.

 

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Pair the BT700 with the headset

The BT700 that comes with the headset should already be paired to the Voyager Focus 2; however, if a separate dongle is purchased, it will need to be paired to the headset. To pair the BT700 with the Voyager 5200, you will need a computer.

  1. On the computer, download and install the Poly Lens App
  2. Plug in the BT700 Bluetooth dongle to a USB port on the computer.
  3. Open the Poly Lens App.
  4. Click on the BT700 dongle.
  5. Update the dongle if there is an available update.
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  6. Click Pair New Device.
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  7. To indicate pairing mode, the dongle will flash red and blue.
  8. On the Voyager 5200, hold down the multi-function button for 4 seconds to start pairing.
  9. The dongle and headset will connect.

Cisco 8800

The mute key on the headset will not work correctly through Bluetooth.

The CP 8841 does not have Bluetooth capabilities and is NOT compatible with the Voyager 5200 sold by Nextiva.

See the article Cisco CP Series - Connecting a Bluetooth Headset for instructions on how to pair a Bluetooth device to the phone.  To enable pairing mode on the Voyager 5200, hold the multi-function button down for 4 seconds

Poly VVX x50

The BT700 (not sold by Nextiva) is required to connect the Voyager 5200 to a VVX X50 device. The VVX 150 is not compatible because it does not have a USB port.

The answer/hangup key does not integrate with this model phone.
 

  1. Ensure the BT700 is paired to the Voyager 5200.
  2. Plug the BT700 dongle into the USB port on the phone.
  3. The phone should recognize the device as a headset.

Poly CCX 500

Bluetooth

  1. Open the device menu by tapping the 3 lines in the upper left-hand side of the screen
  2. Tap the Bluetooth option.
  3. Tap the Bluetooth Radio option and confirm it is set to on.
  4. Press the back arrow towards the bottom of the screen
  5. Tap Manage BT Devices.
  6. Tap Pair new device.
  7. On the Voyager 5200, hold the multi-function button down for 4 seconds to enable pairing mode.
  8. On the CCX 500, select Poly Voyager 5200.
  9. The headset should now be paired.

Poly Edge Ex20 and Ex50

Bluetooth

Follow the instructions to pair a Bluetooth device to a Poly Edge device.

To enable pairing mode on the Voyager 5200, hold the multi-function button down for 4 seconds.

Nextiva X-885


Before taking calls with a headset: While the phone is idle, press the Headset button and it will light up green to show you are now in headset mode. If the phone is not in headset mode, then call control through the headset will be limited.
 

Bluetooth

With a Bluetooth connection, the volume up and down keys only control the volume in the headset and do not control the phone settings.

  1. Press the Settings Key ⚙️.
  2. Select Preferences.
  3. Select Audio.
  4. Select Bluetooth.
  5. Press the Search softkey.
  6. Select the headset from the results and press the Pair softkey.
  7. Once paired, the device should appear under paired devices.

Nextiva X-835/X-815


Before taking calls with a headset: While the phone is idle, press the Headset button and it will light up green to show you are now in headset mode. If the phone is not in headset mode, then call control through the headset will be limited.
 

USB

With a Bluetooth connection, the volume up and down keys only control the volume in the headset and do not control the phone settings.

  1. Connect a Pre-Paired Poly Bluetooth Dongle to the USB port on the phone.
  2. The phone should display a message that it detected an accessory plugged into it.

Bluetooth

The mute key on the headset will mute the headset but not enable mute on the desk phone.

The T46U requires the Yealink BT41 dongle to use Bluetooth.

  1. Press the Menu Key
  2. Select Basic.
  3. Select Bluetooth.
  4. Toggle On Bluetooth.
  5. Press Scan softkey
  6. Enable pairing mode on the Voyager 5200 by holding down the multi-function button for 4 seconds.
  7. On the phone, select Poly Voyager 5200 from Scan Results.
  8. The headset should be paired with the phone.

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USB

Instead of using the Yealink BT41 dongle, the Poly BT700 can be used instead. This would be considered a USB connection instead of Bluetooth. With this connection type, the volume controls are local to the headset and do not affect the volume on the phone.

  1. Ensure the BT700 is paired to the Voyager 5200.
  2. Plug the BT700 dongle into the USB port on the phone.
  3. The phone should recognize the device as a headset.

Bluetooth

  1. Press the Menu Key.
  2. Select Basic.
  3. Select Bluetooth.
  4. Toggle On Bluetooth.
  5. The phone should automatically start scanning.  If Bluetooth is already enabled on the phone, tap the Scan button at the bottom of the screen.
  6. Enable pairing mode on the Voyager 5200 by holding down the multi-function button for 4 seconds.
  7. Select Poly Voyager 5200 from Scan Results.
  8. The headset should be paired to the phone.
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