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Poly Edge Series - Provisioning Instructions

Article 000001870 · Updated Jun 29, 2026 · 23,620 views

Provisioning Steps from WebUI

  1. Press and hold 1, 4, 7 for about 5 seconds to obtain the IP address, MAC address and firmware version.
     
  2. On a computer on the same network as the phone, open a web browser. The phone has to be on the same local network as the computer for this to work. 
     
    • You may also need to turn on Web Server Configuration in the phone:
       
      1. Press the Home button.
         
      2. Select Settings
         
      3. Scroll down and select Advanced.

      4. Enter the admin password.  By default, it is set by the user on the initial boot or factory reset. Please see Poly - Startup Password for more information.
         
      5. Select Admin Settings
         
      6. Scroll down to Web Server configuration
         
      7. Set it to Enabled and set Web Config Mode to HTTP/HTTPS.
         
      8. Press the back softkey and choose Save Config. The phone may reboot.
         
  3. Navigate to https://[device IP address] (i.e. https://10.1.10.127).


     
  4. When prompted, enter the password, the initial password is set by the user the first time the phone starts.  Please see Poly - Startup Password for more information.
     
  5. Click Servers on the left-hand side and select Provisioning Server.


     
  6. Enter the following settings.
     
     
  7. Click Submit in the upper right-hand corner of the window.
     
  8. The phone should reboot and provision.
     

Provisioning Steps from Device

Due to California state law, the Edge series phone will require the user to set their own password upon first boot, see Poly VVX X50 - Startup Password for more information.
 

  1. Press the Home button.
     
  2. Navigate to Settings.

    image.png
     
  3. Select Advanced.

    image.png
     
  4. Enter the admin password.  By default, it is set by the user on the initial boot or factory reset. Please see Poly - Startup Password for more information.

    image.png
     
  5. Select Administration Settings.

    image.png
     
  6. Select Network Configuration.

    image.png
     
  7. Select Provisioning Server.

    image.png
     
  8. Scroll down to Server Type and select HTTPS.
     
    image.pngimage.png
     
  9. Scroll down to Server Address and using T9 entry, type in the server address for the phone.

    image.png
     
  10. Scroll down to Tag SN to UA and press the Edit softkey to enable it.

    image.png
     
  11. Press the Exit softkey two times.
     
  12. Select Save Config.

    image.png
     
  13. The phone should reboot and provision.
     

Server Addresses

Poly Edge E100 
dm.nextiva.com/dms/Nextiva_Service_Provider/Poly/E100/
Poly Edge E220 
dm.nextiva.com/dms/Nextiva_Service_Provider/Poly/E220/
Poly Edge E300 
dm.nextiva.com/dms/Nextiva_Service_Provider/Poly/E300/
Poly Edge E350 
dm.nextiva.com/dms/Nextiva_Service_Provider/Poly/E350/
Poly Edge E450 
dm.nextiva.com/dms/Nextiva_Service_Provider/Poly/E450/
Poly Edge E500 
dm.nextiva.com/dms/Nextiva_Service_Provider/Poly/E500/
Poly Edge E550 
dm.nextiva.com/dms/Nextiva_Service_Provider/Poly/E550/

 

Troubleshooting

If the phone does not auto-provision, check the following:
 

  • Is the MAC address correct on the account?
     
  • Is the device type correct on the account?
     
  • Is the device assigned to a user on the account?
     
  • Is the Server Type set correctly?
     
  • Is the Server Address entered correctly?
     
    • No typos
       
    • No spaces at the beginning or end
       
  • Is Tag SN to UA enabled?
     
  • Adjust the DNS Server
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