CommPilot Express

This is a legacy feature that has been phased out of accounts created after October 2018.

Description

CommPilot Express allows you to pre-configure four profiles to control your inbound calls. These profiles can quickly be changed using your phone. If you use CommPilot Express, it takes precedence over some of your other service settings associated with processing incoming calls.

This feature can be controlled through your voicemail portal or Unity.
 

CommPilot Express Profiles

The profiles for CommPilot Express can only be configured through Unity or by Nexiva support; however you can select from the profiles below.
 

• Available - In the office: This profile is used when you are working from your desk where your phone is located.
   
• Available - Out of office: This profile is used when you are working away from your desk for an extended period.
   
• Busy: This profile is used when you are temporarily unavailable to take calls or when you are in a meeting for instance.
   
• Unavailable: This profile is used outside of business hours, or when you are on vacation or holiday.
   
• None: Turn this service off so that none of your other services are affected.
   

Controlling CommPilot Express

From the voicemail portal, you can select a profile, but cannot configure the profiles.  By default, all options will route to voicemail.  This can be controlled through Unity or by Nextiva support.
 

1. From a desk phone, dial 9999. (*86 will not work)
    
2. Enter the PIN for the voice portal.
    
3. Choose option 2.
    
4. Select a profile
    
   • Available - In the office
      
   • Available - Out of office
      
   • Busy
      
   • Unavailable
      
   • No Active Profile