Receptionist Dashboard

Description

The Receptionist Dashboard is a legacy web-based tool that allows users to manage calls on their phone and monitor the status of other users on their account. The number of users they can monitor depends on the license they have purchased.

The Receptionist Dashboard can be launched like a Call Center application through your user portal. For instructions on how to launch it from your user portal, click here.

You can also directly sign into the receptionist dashboard by going to the appropriate site:  

• HIPAA Customers - https://cp.nhc.nextiva.com/receptionist/
• Non-HIPAA Customers - https://cp.nextiva.com/receptionist/

Note: If you normally use your email address to log in, you will need to use your UserID for Custom Integrations instead.
 

Add Users to Monitor

Due to how the dashboard works, Nextiva support has to add users to monitor.  Submit a case with a list of the users you want to monitor, and the support team will update it for you. 

 

Receptionist Dashboard Interface

The Nextiva Receptionist Dashboard interface displays the following work areas:

A. Logo Pane: Displays links to other pages or functions of the dashboard and provides information about the logged-in user. It also displays errors, warnings, and informational messages.

B. Call Console: View and manage current calls.

C. Conference Call: View and manage Conference Calls.

D. Contacts Pane: Access Contact directories to make calls to Contacts and monitor Team Presence.