Set up your Poly CCX Device

Setup Steps from the Web Interface (WebUI)

1. Obtain the IP address.

• • Tap the Menu option in the upper right-hand corner of the screen.
     
  • The IP address is displayed below the station name.
    
    
     

1. On a computer on the same network as the phone, open a web browser. The phone has to be on the same local network as the computer for this to work. 
    
   • You may also need to turn on Web Server Configuration in the phone:
      
     1. Tap Settings.
         
     2. Tap Advanced. the initial password is set by the user on the first boot.  Please see Poly - Startup Password for more information.
         
     3. Select Admin Settings.
         
     4. Scroll down to Web Server configuration.
         
     5. Set it to Enabled and set Web Config Mode to HTTP/HTTPS.
         
     6. Press the back softkey and choose Save Config. The phone may reboot.
         
2. Navigate to https://[device IP address] (i.e. https://10.1.10.127).
   
   
    
3. When prompted enter the password, the initial password is set by the user on first boot.  Please see Poly - Startup Password for more information.
    
4. Hover the mouse over Settings at the top of the page, and select Provisioning Server.
   
   
    
5. Enter the following settings:
   
   
    
   • Server Type: HTTPS.
      
   • Server Address: Locate the server information for the device below.
      
   • Tag SN to UA: Enable.
      
6. Click Save.
   
   
    
7. The phone should reboot and provision.
    

Setup Steps from the Device

1. From the main screen press Menu.
   
   
    
2. Tap the Settings option.
   
   
    
3. Select Advanced.
   
   
    
4. Enter the admin password, the initial password is set by the user on the first boot.  Please see Poly - Startup Password for more information.
   
   
5. Select Administration Settings.
   
   
    
6. Select Network Configuration.
   
   
    
7. Select Provisioning Server.
   
   
    
8. Tap Server Type, and select HTTPS.
    
    
9. Scroll down to Server Address. Type in the server address for the phone.
   
   
    
10. Scroll down to Tag SN to UA, and choose Enabled.
    
    
     
11. Tap the Back softkey two times.
     
12. Select Save Config.
    
    
     
13. The phone should reboot and provision.
     

Server Addresses

dm.nextiva.com/dms/Nextiva_Service_Provider/Poly/CCX400/

dm.nextiva.com/dms/Nextiva_Service_Provider/Poly/CCX500/

Troubleshooting

If the phone does not have a generic profile double-check the firmware version.  We have found that older versions of firmware only have a MSTeams or Skype profile and they will need to be upgraded to a more recent version (8.2.1 confirmed working).

If the phone does not auto-provision check the following:
 

• Is the MAC address correct on the account?
   
• Is the device type correct on the account?
   
• Is the device assigned to a user on the account?
   
• Is the Server Type set correctly?
   
• Is the Server Address entered correctly?
   
  • No typos.
     
  • No spaces at the beginning or end.
     
• Is Tag SN to UA enabled?
   
• Adjust the DNS Server