Poly Firmware Update

Article 000001565 · Updated Jul 1, 2025 · 5,062 views

From the WebUI

  1. Press and hold 1, 4, 7 for about 5 seconds to obtain the IP address, MAC address and firmware version.
     
  2. On a computer on the same network as the phone, open a web browser. The phone has to be on the same local network as the computer for this to work. 
     
    • You may also need to turn on Web Server Configuration in the phone:
       
      1. Press the Home button.
         
      2. Select Settings
         
      3. Scroll down and select Advanced. The admin password by default is 456.
         
      4. Select Admin Settings
         
      5. Scroll down to Web Server configuration
         
      6. Set it to Enabled and set Web Config Mode to HTTP/HTTPS.
         
      7. Press the back softkey and choose Save Config. The phone may reboot.
         
  3. Navigate to https://[device IP address] (i.e. https://10.1.10.127).

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  4. When prompted enter the password, by default, this is 456.
     
  5. Hover over Utilities and select Software Upgrade.
     
  6. On the software upgrade page

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    1. Select Poly Hosted Server.
       
    2. Click Check for Updates.
       
    3. Select the desired firmware from the dropdown menu.
       
    4. Click Install.
       
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