Unity - Agent Sign In/Out Report
Article 000003987 · Updated Nov 21, 2025 · 1,168 views
Access Reporting
From the Unity application, click the Reports button at the top to make the Report Viewer window appear.
Run the Report
In the Report Viewer window, select Agent Sign In Sign Out Report from the drop-down menu.
Confirm each of the fields has the correct information
- Start Period: Start time for the report.
- End Period: End time for the report.
- Filters: Select either specific agents to run the report for, or select All Agents at the top of the list.
- Output Type: Choose either a PDF or Excel format
Report Output
The report generates a table for each agent showing the times when the agent signed into the call center and signed out.
Column Definitions:
- Sign In Date/Time – Displays the date and time agents set their ACD state to any of the sign-in states (Sign In, Available, Unavailable, Wrap Up). This is based on the time zone of the supervisor running the report.
- Sign Out Date/Time – Displays the date and time agents set their ACD state to Sign Out. This is based on the time zone of the supervisor running the report.
- Staffed Duration – The total time the agent was signed into the call center.
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