Unity - Calls and Call Control
| Unity is a call control application, not a softphone. It is used to control the primary device assigned to your user in the Nextiva voice portal. It cannot make calls on its own. |
Answering A Call
From the Dashboard
To answer an inbound call, click the answer button on the top of the dashboard. This will cause your primary device to answer the call on speakerphone or on a headset depending on how it's configured.
Be aware that NextivaOne is not considered a primary device.
From Call Pop
When receiving a call, Nextiva Unity provides a desktop call pop-up that will allow you to answer calls by clicking on the answer calls button. You can click on the voicemail button next to the Answer call button to send the incoming call to voicemail.
Ending a call
While on an active call, press the Release button at the top to disconnect the call.
Making a Call
Click the Dial button to bring up the Dial box. Enter a valid phone number or extension and Nextiva Unity will initiate the call from your device.
NOTE: You may have to pick up your handset to join the call. Some device models will not automatically activate your speaker when making an outbound call. If you are using a headset, whether the phone will auto-answer will depend on its make, model, and current configuration.
Transferring a Call
Drag and Drop
You can drag and drop the call onto another user to transfer to them, when you do, a menu will pop up prompting for warm or blind transfer.
Right Click on User
Right-clicking on a user in your contacts list will provide additional options while on a call.
- Call Extension: Place the active call on hold and call that user's extension
- Blind transfer call to extension: Blind transfer the active call to that user's extension.
- Warm transfer call to extension: Warm transfer to the user.
- Transfer to voicemail: Send the call directly to that user's voicemail box.
- Park call on extension: Park the call on that user's line.
- To retrieve a parked call, dial *88 followed by the extension (i.e. *882000).
- To retrieve a parked call, dial *88 followed by the extension (i.e. *882000).
Transfer Button
The transfer button can be used to blind transfer to any phone number or extension.
After clicking the button, type in the extension or phone number to send the call to and click OK.