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Unity - Installation and Logging In

Article 000001530 · Updated Nov 13, 2025 · 20,285 views

System Requirements

Nextiva currently supports version 8.9.3 of the desktop application. This can be updated through the application settings.

 

NOTE: The desktop application is only for computers running Windows OS. Those running macOS can still use the web versions. Be aware, there are some limitations to the web-based version of Unity.  For links to access the web version and more information about the limitations, click here.


 

  • Unity will require approximately 500MB of hard drive space on the local machine

  • By default the install directory is C:\Program Files (x86)\Unity Client

  • Minimum computer spec: CPU: dual core 3GHz. Ram: 4GB. Video Card: 256MB onboard RAM. As a general note, the requirements to run Unity Agent are considerably less than those required to run Windows

  • Unity can be rolled out as an MSI file, which supports Active Directory group profiles

  • Unity is only supported on Windows 8.1, Windows 10, and Windows 11

  • Both 32 and 64-bit versions of Windows are supported. There are no special permissions required to install Unity 

 

 

Installation and First-Time Setup

Please be aware the first time you log into the Unity Client, you will start a 14-day trial for the product.  Once you have signed in, submit a case to the support team requesting a Unity license be assigned to your user.  We are unable to assign a license to a user who has not started the trial.

 

  1. Download the Unity client.
     
  2. Double-click the downloaded file to open it.
     
  3. Work through the installation wizard.
     
  4. Locate the Unity shortcut that will be either on the desktop or in the Start menu.
     
  5. The first time launching a message will display Authentication details have not been provided or are incomplete. Please enter this information. Click OK to bring up the settings.
     
  6. Enter your login credentials. Be sure to include the domain @nextiva.com with user ID. If you use your email to log in to the Nextiva portal, you will need to obtain your UserID for Custom Integrations.

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  7. Click Network.

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    1. For standard accounts, make sure that the server address is set to ucp.nextiva.com
       
    2. For HIPAA accounts, make sure the server address is set to cp.nhc.nextiva.com
       
  8. Click OK.
     

Please be aware the first time you log into the Unity Client, you will start a 14-day trial for the product.  Once you have signed in, submit a case to the support team requesting a Unity license be assigned to your user.  We are unable to assign a license to a user who has not started the trial.
 

Non-HIPAA Installers

VoIP Server Address: ucp.nextiva.com
 

HIPAA Installers

VoIP Server Address: cp.nhc.nextiva.com
 

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