Unity - Call Center Disposition Code Report

Access Reporting

From the Unity application, click the Reports button at the top to make the Report Viewer window appear.

Run the Report

In the Report Viewer window, select Call Center Disposition Code Report from the drop-down menu.

Confirm each of the fields has the correct information

• Start Period: Start time for the report.
  
  
• End Period: End time for the report.
  
  
• Sampling: The interval frequency the report gets broken down into.
  
  
• Filters: Select either specific agents to run the report for, or select All Agents at the top of the list.
  
  
• Output Type: Choose either a PDF or Excel format
  
  

Report Output

The report is broken into two portions.

Pie Chart: Provides a summary of disposition codes across the selected time frame.




Table: Displays detailed information for each call center included in the report, broken down by the sampling period.