⌕
Contact usContact

Unity - Conferencing

Article 000001527 · Updated Jun 26, 2025 · 1,720 views
Unity is a call control application, not a softphone. It is used to control the primary device assigned to your user in the Nextiva voice portal.  It cannot make calls on its own.


When wanting to create a conference, you will need to be on an active call with other calls either on hold or already in a conference. Once you are ready to bring your callers together, click the conference button.



image.png



image.png

You can also add another party to your conference. You will want to place your conference on hold by clicking any of the conferenced callers and clicking the Hold button. After, click the Dial button to call out to another party. Once the call is connected, click the conference button again. This will cause a prompt to display, asking if you would like to add your third caller to the conference. Hit Yes, and the caller will be added.



image.png



image.png
Features:
 
  • You can also add another party to your conference. You will want to place your conference on hold by clicking any of the conferenced callers and clicking the Hold button. After, click the Dial button to call out to another party. Once the call is connected, click the conference button again. This will cause a prompt to display, asking if you would like to add your third caller to the conference. Hit Yes, and the caller will be added.
     
  • You may repeat this process to continue adding participants to your conference.NOTE: You may only add as many calls to your conference as your phone supports or the system allows.
     
  • You can also click on a caller you have on a conference and hang up on them individually by clicking on the Release button.
     
 
 
 
Still need help with this?
Contact support