NextOS Call Center: Assign a Number

To assign a phone number to a call center, it must be available on the location where the call center was built. Typically, unassigned numbers are not tied to any location, and assigning a number to the call center requires submitting a case to Nextiva support. However, if you are moving phone numbers between call centers in the same location, you can follow the steps below to assign a phone number.

1. Access the call center.
   
   
2. Click the Addresses link under the Basic column.
   
   
   
   
3. From the Phone Number drop-down menu, select a new phone number for the call center.
   
   NOTE: If the phone number is not listed but is available on your account, submit a case to Nextiva support to assign the number to the call center.
   
   
   
   
4. When selecting a new number, the call center extension may change to reflect the last 4 digits of the new phone number, check to ensure the extension is set to the value you want for the call center.
   
   
   
   
5. Click OK.