NextOS Call Center: Disposition Code Report

Run this report from the supervisor dashboard.
 

Report Input

Scope: Select all call centers or a set of call centers.

Type: Allows us to run reports over a selected period of time or schedule a time to email the report.

Sampling: This allows the report to be broken down into different increments of time. For 15 or 30 minutes, the time frame of a historical report has to fall into 15 or 30-minute increments cleanly.

Output Format: This determines how the report is presented, if desired, the report can be downloaded as PDF or an Excel CSV file.
 

Report Output

The report is broken into two portions.

The first is a pie chart that provides summary information for the disposition codes across the time frame selected.




The second portion is a table that gives detailed information for each call center the report was run on, broken down based on the sampling period.