NextOS Call Center: Setup Disposition Codes

Description

Call Disposition Codes are attributes applied to a call to identify marketing promotions or other topics pertaining to a call center call. If Call Disposition Codes are enabled on the call center, an agent can apply a Call Disposition Code to a call while the call is still in progress.  Click here for instructions on how agents can use disposition codes.

Enable Disposition Codes on a Call Center

1. Access your call center.
    
2. Click Call Disposition Codes under the Advanced column..
    
3. Check or uncheck the options based on the call center's need:
    
   • Enable call disposition codes: this enables the use of Call Disposition Codes for the call center.
      
   • Use enterprise codes in addition to call center codes: This enables use of any disposition codes created for the whole account
      
   • Force use of call disposition codes with default code: this is the default Call Disposition Code for this call center.
      
   
    
4. Click Add.
   
   
5. Fill out the fields.
   
   
   • Code - A unique code that appears in reporting for this disposition.
     
     
   • Description - A description of the disposition code.
     
     
6. Click OK.
   
   
7. Any disposition codes created at the call center level can be toggled as usable by unchecking or checking the Active box.
   
   
8. Click OK.