Supervisor Dashboard - The Dashboard

The dashboard view in Supervisor Dashboard shows real-time information about both call centers and agents in those call centers.  Threshold alerts will appear for both agents and call centers when those alerts are reached.
 





By default, the dashboard does not show any agent data.  To view agent data, check the box under the Show Agents column for the call center(s) you wish to view agents for.




To configure yellow and red alerts for different thresholds, contact Nextiva Support.  In your request, include the thresholds for notification, the call center(s), and agent(s) you wish the thresholds configured for.