NextOS Call Center: Landing Page

Call Center/Call Queuing Features

Creating Call Centers

Accessing Your Nextiva Call Center

Call Center Setup Wizard

Call Center Settings/Features

Change Profile Settings

Assign a Number to Call Center

Modifying Agents and Supervisors

Announcements

Music on Hold

Routing Policies

Scheduled Forwarding Setup

Setup DNIS

Voicemail PIN Reset

Setup Disposition Codes

Agent Features

Launching Call Center Applications

Call Center - Outgoing Call

Using Disposition Codes

NextivaONE Integration

NextivaONE - User Settings and Call Center ACD

NextivaONE Mobile - User Settings and Call Center ACD

Monitoring

Launching Call Center Applications

Supervisor Dashboard

Supervisor Dashboard - Managing Agents

Supervisor Dashboard - Queued Calls

Supervisor Dashboard - The Dashboard

Agent Thresholds

Queue Thresholds

Silent Monitoring an Agent's Call

Supervisor Coaching

Reporting

Call Center Scheduled Reports

Agent Reports

Agent Activity Detail Report

Agent Activity Report

Agent Call By Skill Report

Agent Call Detail Report

Agent Call Report

Agent Disposition Code Report

Agent Duration Report

Agent Duration By Skill

Agent Sign In/Out Report

Agent Summary Report

Agent Unavailability Report

Call Center Reports

Abandoned Call Report

Call Center Report

Call Center Summary Report

Call Center Call Detail Report

Cell Center Presented Calls Report

Call Center Disposition Code Report

Incoming Calls Report

Overflow Matrix Report