NextivaONE Mobile - User Settings and Call Center ACD

User Settings

1. Open the menu by tapping the avatar circle in the upper left-hand corner.
   
   
    
2. Tap Call settings.
   
   
   
   
3. Within Call Settings, the following options can be configured, not all features may be present depending on your license.
   
   
   • Call Center (additional licensing required)
   • Nextiva Anywhere
   • Remote Office
   • Simultaneous Ring
   • Forwarding
   • Do Not Disturb
   • Block My Caller ID
   • Call Options / Dialing Service

Call Center

Adjust your user's call center settings, a call center license is required.

1. Tap the Call Center option.
   
   
2. Tap Agent Status to change the ACD state.
   
   
    
3. Select an ACD state from the options that appear.
   
   
    
4. Tap Save.
   
   

Nextiva Anywhere

Adjust your Nextiva Anywhere settings.  An enterprise, core, engage, or power suite license is required.

When configured this feature will allow you to utilize the Call Through function.  The phone number configured in Nextiva Anywhere needs to match exactly what is in the This Mobile Phone Number field lower in the call settings.

1. Tap Nextiva Anywhere.
   
   
2. If already configured, tap on a number to adjust the settings for that number
   
   
   1. Make the changes to the number settings and tap Save.
      
      
      
      
3. If not configured, tap the + button next to Locations.
   
   
   1. Enter a phone number to ring.
      
      
   2. If desired, enter a description.
      
      
   3. Adjust the additional settings
      
      
   4. Tap Save.

Remote Office

Configure your Remote Office settings, forwarding all your calls to a specified number.  This will forward both direct calls and calls from a call group/team or call center.

1. Tap Remote Office.
   
   
2. Enter the phone number to forward your office calls to.
   
   
   
   
3. Check the Enable box to turn the feature on.
   
   
4. Tap Save.

Simultaneous Ring

Configure your Simultaneous Ring settings, ringing up to 10 additional numbers when a call comes into your line.  Unlike Nextiva Anywhere, this will only ring direct calls to the user.

1. Tap Simultaneous Ring.
   
   
2. To edit an existing number, tap the number, if not configured, tap the + button next to Locations.
   
   
   1. Enter a phone number to ring
      
      
      
      
   2. If desired, enable Answer Confirmation.
      
      
   3. Tap Save.
      
      
3. Check the Enable box to turn the feature on.
   
   
4. Tap Save.
   
   

Forwarding

The forwarding settings allow you to forward calls based on different criteria.  Each follow a similar configuration format.  Be aware that call forwarding will only forward direct calls to your user and will not forward calls routing from a call group/team or call center.

1. Tap the type of forwarding to configure.
   
   
   • Always - Forward every call to the specified number.
   • When Busy - Forward calls when Do Not Disturb is enabled, or the call is rejected on all your devices.
   • When Unanswered - Forward calls after ringing a set number of times.
   • When Unreachable - Forward calls if your device(s) lose connection to the Nextiva servers.
2. Enter the number to forward to.
   
   
   
   
3. If applicable, adjust the forwarding parameters.
   
   
4. Check the Enable box to turn the forwarding on.
5. Tap Save.

Do Not Disturb

Send calls to voicemail or your busy forwarding number until the feature is turned off.

1. Tap Do Not Disturb.
   
   
2. Check the Enable box to turn the feature on.
   
   
   
   
3. For a notification that a call came in, enable Ring Splash.
   
   
4. Tap Save.
   
   

Block My Caller ID

Block your phone number while calling out.  Your number will show as Private by the receiving party.

1. Tap Block My Caller ID.
   
   
2. Check the Enable box to turn the feature on.
   
   
   
   
3. Tap Save.
   
   

Call Options / Dialing Service

Choose how your device dials out, some of the options require other features to be configured.

1. Tap Call Options/Dialing Service.
   
   
2. Select the dialing service to use.
   
   
   • Internet Call (VoIP) - Call through the mobile app using either WiFi or cellular data.
   • Call Back - Requires Remote Office Configured. Receive a call to your remote office number that when answered will then dial out to the desired number.
   • Call Through - Requires Nextiva Anywhere Configured. Call out using your normal cellular service, showing your business number.
   • This Phone - Call out through your cell phone without any number masking.  This will show your cell phone number as caller ID, NOT your Nextiva phone number.
   • Always Ask - Prompt for every call.
     
     
3. Click Save.