Voice Analytics - Adding and Removing Call Types

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By default, not all custom report formats include the same information. For example, the Aggregate format does not display missed calls or unique dialed calls, while the Compare format does. Additionally, none of the formats include data on the number of connected calls.

To add or remove these or other call types from a custom report, follow these steps: 

1. Scroll down to the sample report.
    
2. Click Calls on the left side of the screen.
   
   
    
3. Select the call type you want to add from the options below the sample chart.
   
   
    
4. To remove a call type, click the X next to the call type listed above the sample chart.
   
   
    
5. Once your selections are complete, you can run the report with the chosen call types.