Voice Analytics - Landing Page

The Voice Analytics tool is used to visualize the call data on your account. This landing page contains links to each of the articles we have on the Voice Analytics tool.
 

Videos

 Tutorial Videos

Access Analytics

Logging In

Global Settings

Changing The Color Theme

Time Zone Update

Reporting

Counts By Region

Calls Chart

Call Logs

Count By Day

SMS Reporting

Changing The Date Range

Custom Reporting

Reporting Terms

Exporting The Report

Call Duration Report

Scheduling Reports

Adding and Removing Users

Adding and Removing Call Types

Creating Custom Reports

Viewing Saved Reports

Editing Saved Reports

Dashboards and Wallboards

The Dashboard

Dashboard Filters

Creating Custom Dashboards

Wallboards

Creating and Managing Groups

Call Quality

Check Quality

Call Quality

Quality Adoption & Usage

Quality Summary View

Quality Location and User Activity

Troubleshooting

Basic Troubleshooting