Voice Analytics - Dashboard Filters

Filter Data on the Reporting Screen

At the top of every tab on the Reporting screen, you can filter the data to show only Inbound, Outbound, Answered, or Missed calls.

For example:

• To see inbound calls only, click Inbound at the top of the screen.
  After clicking Inbound, all four charts update to show the number of inbound, answered, toll-free, and missed calls.

Alternatively:

• Clicking Answered or Missed at the top of the screen shows a breakdown of inbound, toll-free, and international calls that were answered or missed.

Filter Data Within an Individual Chart

You can also filter data within a specific chart:

1. Click the field name (Inbound, Outbound, Toll-free, etc.) at the top of the chart.
   
   
2. The field name will be grayed out, and the data will be removed from the chart.
   
   

Note:

• This does not change the selected date range.
  
  
• If you have not selected Inbound, Outbound, Answered, or Missed at the top-right of the screen, clicking Total Calls will not reset the individual fields on the Total Count, Count by Day, and Hourly Average charts.