Voice Analytics - Editing an Avatar

An agent's avatar can be changed to customize their appearance within the Voice Analytics tool.

To change an avatar:

1. Log in to the voice analytics portal.
    
2. Click the Set tile on the bottom-right of the screen.
    
3. Click the User Management tab at the top of the screen.
    
4. Click the avatar to the left of the user.
   
   
    
5. Click Edit avatar in the menu that appears.
    
6. In the pop-up window, click Choose File.
    
7. Find the image file on your computer, then click Open. A preview of the image appears in the pop-up window.
    
8. If desired, use the resize handles to adjust which part of the image displays in the avatar.
   
   
    
9. Click the Update image button in the pop-up window.
    
10. Click the empty area below the pop-up window to close it.
     
11. Click Save on the right side of the screen.
     

After changing the avatar, it will appear next to the user’s name in the Gamification screen and in any custom dashboards that include a Gamification section.