Voice Analytics - Creating and Managing Groups

You can create groups to team users up for contests or statistic tracking. Groups are also an efficient way to access specific sets of users that you view regularly.
 

1. Log in to the voice analytics portal.
    
2. Click the Settings option at the top of the screen.
    
3. Click the Custom Groups tab.
    
4. Click the green New Group + button at the top-right of the screen.
    
5. Enter a name for your group in the Group Name field and a description in the Group Description field.
   
   
    
6. From the drop-down list on the right-hand side, select the type of group you are creating:
   
   
   • Users
     
     
   • Phone numbers
     
     
   • Call groups
     
     
   • Locations
7. Use the search field to filter for members of your group. If you are creating a group of users, search for the names of the individuals in that group.
   
   NOTE: To clear the list of users that has already been assembled and start over, click the Remove All link at the lower-right of the page. 
    
8. Click the green Save button to finalize the creation of your group.