Voice Analytics - Count By Day

The Count by Day chart is found in the reporting section of Analytics.

This chart displays the total number of calls per day, broken down by:

• Inbound calls
• Outbound calls
• Toll-free calls
• International calls

The default view is a scatter plot.

1. Log in to Nextiva Analytics.
    
2. Click Report on the upper left-hand side of the Analytics menu.
    
3. Choose one of the following tabs: Summary, Location, Call Group, User Activity, or Phone Number.
    
4. The Count by Day chart will appear as you select the tabs.
    
5. Above the chart, you can choose to view Inbound, Outbound, Answered, Missed, or Total Calls.
    

NOTE: The fields may vary depending on the filters applied. To view the exact number of calls for a specific day and field, hover your cursor over the corresponding point. A pop-up will appear showing the exact number of calls.