Voice Analytics - Call Logs

Call logs are located under the Reporting section of the Analytics tool.

1. Log in to analytics.
    
2. Click the Report tile on the left side of the screen.
    
3. Click the Expand button at the top of either the Total Count or Count by Day chart. The chart will open in a new tab or window.
   
   
    
4. Click Call log at the bottom of the screen, then scroll down to view the call logs. (The example below has been deliberately blurred out.) 
   
   
    
5. After clicking Call log, you can click Export at the top-right of the table to export the call log as a Comma-Separated Values (CSV) file. This file type can be opened in Microsoft Excel for further data manipulation.
   
   Depending on your web browser’s settings, the file will either automatically save to your Downloads folder or prompt you to choose a location. 
   
   NOTE: The larger the file, the longer it will take to compile before exporting.