Voice Analytics - Calls Chart

The Calls chart can be found in the Analytics section of the Analytics tool.

The Calls chart displays the number of calls for a specified date range, broken down by:

• Total calls
• Inbound calls
• Missed calls
• Average calls per user

This information is presented as a line chart.

NOTE: The fields may vary depending on the filter applied. To view the exact number of calls for a specific field, hover your cursor over the corresponding point on the line. A pop-up will appear showing the exact number of calls.