If you are using our legacy texting service which is SMS only, you will NOT be able to run reports on text messages.

In addition to providing comprehensive voice analytics, Nextiva Analytics gives customers the ability to view the success of SMS messages sent and received. You can access these reports in the reporting section simply by clicking on the yellow “Report” tile in the Nextiva Analytics home page.





In the Reporting section, click on “Custom” in the header at the top of the page and then “SMS” in the side bar. From there you’ll have options to format by Aggregate or Compare. You can view the data over a Period of Time, a Daily Summary, or Daily/Hourly Average. And then you can select how you want to see the data: Column, Bar, Table, or Pie charts.



You’ll get quick, at a glance, views of the success metrics for your SMS messages.



Leverage the SMS Reporting section in Nextiva Analytics to:
 

• Gain more visibility into the success rate of your organization's SMS messages
   
• With more information at your fingertips, be more prepared, knowledgeable, and proactive with end-user incidents and escalations
   
• Provide your users with Amazing Service!