Voice Analytics - Changing The Date Range

You can either change the global settings for each section of Analytics or change the settings for specific reports.

Global Changes

To make global changes to the date and time for reporting, follow the instructions below:
 

1. Log in to Analytics.
    
2. Click the Settings tab at the top of the page.
    
3. In the Global tab, you can set default dates for each section of Analytics.
   
   
    

Specific Report

Most areas of the Nextiva Analytics site allow you to specify the date range for the data you want to view. Voice Analytics allows you to review up to one year of historical data. Follow the instructions below: 

1. Log in to Analytics.
    
2. Click the appropriate tab at the top of the screen.
    
3. Click the calendar icon to the right of the date range. A pop-up window will appear with the options you can change.
   
    
   
   You can select either:
   
   
   • A relative date range (e.g., from 4 weeks ago until now), or
     
     
   • A custom date range.
     
      
     
     

When selecting a custom date range:

1. Click the calendar icon to choose a date from the calendar.
    
2. Select the start date from the calendar that appears.
   
   
    
3. Enter the hour and minute of the start time in the corresponding text boxes to the right of the date.
    
4. Select either AM or PM for the start time.
    
5. Repeat steps 4–7 for the end date and time.
    
6. Click Update​​​​​.