Call Pickup Group

Description

Call Pickup Group allows for a defined list of users to pick up each other's calls by dialing a feature access code.  This feature needs to be configured by Nextiva Support.  Submit a request detailing the users who should be part of the same pickup group.  Please be aware that users must be in the same location and can only be part of one pickup group at a time.

How To Use

Follow these steps when another user's phone is ringing in your pickup group.
 

1. Pick up your line.
    
2. Dial *98.
    
3. The call will be answered on your line.
    
   NOTE: If more than one phone within the group is ringing, the phone that has been ringing the longest is the one that gets picked up.