Setting Up an Outbound Phone Number

By default, when placing an outbound call, users will use their primary phone number.  If the user does NOT have a primary phone number assigned, they will use the location's default outbound phone number.  Each location must have its own unique outbound number if you need all users to share the same outbound number regardless of their location, submit a case to the Nextiva support team.  In your case please indicate the phone number you need the users to display when dialing out.

For instructions on how to change the default outbound number assigned to a location, choose the image that looks most like your screen once logged in:

Change Location Default Outbound Number

1. Log in to your voice portal as an administrator.
   
   
2. Click Company & Locations on the left-hand side.
   
   
3. Click Locations.
   
   
   
   
4. Click the vertical ellipses on the right side of the correct Location.
   
   
5. Select Edit Location.
   
   
   
   
6. A panel will appear on the right-hand side of the screen.
   
   
7. Select a different number from the Outgoing Number drop-down menu.
   
   NOTE: A number can only be used once on an account. The numbers assigned to other locations, call groups, auto attendants, users, or call centers won't be available.  For multi-location users needing custom outbound phone number setups, please submit a case to the Nextiva support team.
   
   
   
   
8. Click Save.
   
   
   

   NOTE: If a user needs a primary phone number assigned but should dial out with a different phone number on your account, submit a case to the Nextiva support team.  In your case, list the user(s) who need to use their location phone number instead of their primary number.

    

   NOTE: If you are looking to display a number that is not on the Nextiva network, you can Transfer Your Number to Nextiva and also submit a spoofing agreement form.  For more information about number spoofing, including Nextiva's requirements, click here.