Request Password Reset

The steps below are for customers who utilize NextivaONE on our NextOS platform.  If you use the Nextiva NEXT platform, click here to go to those instructions.

1. Navigate to nextiva.com.
   
   
2. Hover over the Log in button in the upper right-hand corner.
   
   
3. Click the NextivaONE option.
   
   
   
   
4. Click the Forgot Password link.
   
   
   
   
5. Enter your email address in the field and click Send Email.
   
   
   
   
6. If a user is associated with that email address, you will receive an email in your inbox within a few minutes.  If no user is found with that email, no email will be sent.
   
   NOTE: If you utilize the Nextiva NEXT platform, you will NOT receive an email following these instructions. Click here for instructions on how to reset your password for the NEXT platform.
   
   
7. In your email, look for an email from Nextiva with the subject Your password reset request.
   
   
8. Click the Set new password button.
   
   
   
   
9. Enter a new password and click Set password.
   
   
10. You will be redirected to a sign-in page where you can use your new password to log in.